For SAS IT Staff

Documentation for IT Staff is being migrated to Grokbox.  Legacy documentation is below.

Take me to the Grokbox Documentation.

• Central Systems Support
  • How to change NetID password
  • Rutgers Guest Accounts
  • SAS Administrative Mailing Lists
• Computing Policies
  • School of Arts and Sciences Visual Identity Policies
• Consulting & Advising Services
  • Purchasing Equipment
• Desktop & Mobile Systems Support
  • Adding a Second Admin Account to a Mac
  • How do I download the new Cisco AMP for Endpoints antivirus software for a Rutgers-owned computer?
  • I turn on my computer and nothing happens - what do I do now?
  • Mac OS Updates
• Desktop Software
  • How do I re-activate Office for an off-campus machine?
  • How do I re-activate Windows for an off-campus machine?
• Documentation (SAS IT Staff)
  • Automated Installer - WebDrive
  • Douglass Campus Information for SAS Technicians
  • Douglass Campus Network Information
  • Enrolling New Macs into VMware’s Workspace One
  • Gaining Remote Control of PCs and Macs
  • Guide to SAS Computing
  • How To Connect and Use Microsoft Remote Desktop Connection
  • Network Cable Specifications
  • Novell Settings (Douglass Campus Departments)
  • Provisioning a User
  • SAS Server Infrastructure Layout
  • Timeclocks
  • Using RUMigrated
• Docusign Setup
  • Docusign setup
• Email Accounts
  • Address Limitations in Rutgers Connect
  • New Employee Setup
• File Storage and Sharing
  • CIFS Mapping Script
  • School of Arts and Sciences Data Storage Policy
  • Using Box for Macs
  • Using Box for Windows
  • Using OneDrive on Macs
  • Using OneDrive on Windows
  • What is the difference between my H: drive and my W: drive, and which should I use?
• Google Hangouts
  • Setting Up a Google Hangouts Meeting
• Instructional Support
  • SAS-IT Media Credenzas
  • SAS-IT Podium
• Inventory
  • Inventory Collection Methods for PCs and Macs
  • Inventory Collection using Apple Remote Desktop
• Linux
  • Remote Desktop to a Linux Machine from Linux
  • Remote Desktop to a Linux Machine from Windows
• Mac
  • Connecting to a Mac Using Apple Remote Desktop
  • Connecting to a Windows Machine from a Mac with Remote Desktop
  • Connecting to the Rutgers VPN with Cisco AnyConnect on a Mac
  • Connecting to the W: Drive from Home (Mac)
  • Connecting to Your Office Mac from Home with Windows
  • Installing Cisco AnyConnect VPN on a Mac
  • Remote Desktop Connection Macs via Remote Desktop Gateway
• Networking Support
  • Social Networking Safety Tips
• News
  • WiFi Vulnerability
• Printing and Photocopying
  • How do I connect to a networked printer?
  • List of PaperCut printers and drivers
  • What are some basic steps I can take when I am having trouble printing?
• Rutgers Connect
  • Frequently Asked Questions
  • Help and Resources
  • Mobile Management Policy Information
• SAS Applications
  • Aastra Data Collection
  • Classroom PC Help System
  • Invite System
  • SAS Central Authentication
  • SAS User Manager
  • Scanned Document Retrieval
  • Survey System
• Voice Services
  • Accessing Voicemail from Home
  • Configuring Single Number Reach Option on Cisco Phones
  • Setting Up Call Forwarding on Cisco Phones
  • Setting Up Google Voice for Call Forwarding
• WebEx How-To Guides
  • Adding the Cisco Webex Meeting Scheduler to Microsoft Office 365 Outlook - Windows
  • Adding the Cisco Webex Meeting Scheduler to Office 365 - Mac
  • Adding the Cisco Webex Meeting Scheduler to Rutgers Connect
  • Canvas WebEx Training Video
• Windows
  • Connecting to a Windows Machine from Windows with Remote Desktop
  • Connecting to the Rutgers VPN with Cisco AnyConnect on Windows
  • Connecting to the W: Drive from Home - Windows
  • Installing Cisco AnyConnect VPN on Windows
  • Remote Desktop Connection from Windows via Remote Desktop Gateway
• Working Remotely
  • Setting up Yubikey for Dual-Factor Authentication
  • Virtual Computer Labs Access and Info
• Zoom How-To Guides
  • Creating a Poll in Zoom
  • Granting a User Access to Schedule Meetings on Your Behalf
  • Logging into a Rutgers Zoom Meeting that Requires Authentication
  • Schedule Zoom Meetings as Someone Else in Mac Outlook
  • Schedule Zoom Meetings as Someone Else in Office 365
  • Schedule Zoom Meetings as Someone Else in Rutgers Connect
  • Scheduling Zoom Meetings in Mac Outlook
  • Scheduling Zoom Meetings in Microsoft Office 365 Outlook - Windows
  • Scheduling Zoom Meetings in Rutgers Connect
  • Sharing Audio or Video Content through Zoom
  • Sharing Screen Content through Zoom
  • Sharing Virtual Whiteboards through Zoom
  • Zoom Access Controls
  • Zoom Breakout Rooms