If you are unable to print to one of the SAS network printers from a Mac, check to see if there is a “Hold for Authentication” error in the list of print jobs for the printer. If so, then the saved password in the macOS keychain is not correct (usually the result of changing your NetID password since you last successfully printed).
To restore printing functionality the saved password in the macOS keychain needs to be updated. Go to the macOS Finder, then navigate to the Applications folder and then the Utilities folder and open the Keychain Access app. You can also use the Spotlight search at the very top right of the screen and search for “Keychain”. If you receive the below prompt about opening Password or Keychain Access, select “Open Keychain Access”:
In the Keychain Access app, click on the search field at the top right of the window and type in “pcut” (without the quotes). You should get one search result like the below screenshot. Double click on the keychain enter that appears from the “pcut” search:
Check that your NetID username shows up under the Account field, if not then clear out the existing username under Account and enter in your NetID username. Check the box next to “Show password” and enter in your Mac password (the same one you use to login to the computer when you turn it on) and select “Allow”:
Your previous NetID password should appear in the “Show password” field. Delete the password and type in your current NetID password, then click “Save Changes”.
Clear out any existing print jobs on your Mac for the network printer and then try printing again and the print job should go through without the “Hold for Authentication” message.
If you are still unable to print after updating the password in the macOS Keychain then please submit an IT Help Request at https://ithelp.sas.rutgers.edu.