Staff

Staff

  • Accessing Voicemail from Home

    How To Check Voicemail (Cisco) Desk phone from outside the school

    1. Dial your full desk phone number (XXX) XXX-XXXX
    2. Wait until the voice mail starts and press (*)
    3. The system will ask you for your ID (ID is your 5 Digit Ext.)
    4. When prompted, enter Your PIN
    5. Press 2 to check your voicemails
  • Adding a Second Admin Account to a Mac

    This is the procedure to get a second Admin account on Macs that were loaned out with a non-shareable admin password as the only admin.

     

    The following steps need to be done with the Mac in recovery mode.

    1. To boot the Mac into Recovery mode, hold down cmd and R keys while restarting the Mac.

      Adding Second Admin Account Mac 01

    2. You should get the following screen, if not reboot the machine again with Step 1
      • This is the recovery mode screen. DO NOT CLICK ON ANYTHING in the MacOS Utilities window. You could damage the OS.

        Adding Second Admin Account Mac 02

    3. Go to Utilities then choose Terminal at the top of the screen

      Adding Second Admin Account Mac 03

    4. In the Terminal, type hdiutil mount http://sasit.rutgers.edu/custom/downloads/bootstrap_admin.dmg
    5. Hit the Enter key on your keyboard

      Adding Second Admin Account Mac 04

    6. In the Terminal, type /Volumes/bootstrap/run
    7. Hit the Enter key on your keyboard

      Adding Second Admin Account Mac 05

    8. From the list enter the number of the line with Macintosh HD.

      Adding Second Admin Account Mac 06

    9. Hit the Enter key on your keyboard
      • Bootstrappr will now run and create an account named sasadmin. This account will have admin rights.
      • Please contact your department’s UCM to obtain the password.
    10. Choose restart from list. The account is now ready for use.

    Adding Second Admin Account Mac 07

     

    NOTE: This new admin account can now be used when you are trying to install software on the macbook (ie Cisco AnyConnect), use sasadmin as the username and the password given to you by your departments UCM.

  • Adding the Cisco Webex Meeting Scheduler to Microsoft Office 365 Outlook - Windows

    Cisco Webex Meetings Scheduler for Microsoft Office 365 makes it easy for you to schedule, start, and join Webex meetings and Personal Room meetings directly from Microsoft Outlook. When it’s time to join, everyone can click the link in the calendar invitation or they can join from a video system or phone.

    Please note: If you are currently using the Cisco WebEx Productivity Tools with the Outlook desktop application, please follow the directions at How Do I Uninstall Webex Productivity Tools? before adding the Cisco Webex Meeting Scheduler. Meetings created with the Cisco Webex Productivity Tools cannot be edited after switching to the Cisco Webex Meeting Scheduler add-in. If you need to modify existing meetings, please do so in the Outlook Desktop application and prepare to transition to the Cisco Webex Meeting Scheduler.

    If you have any questions or are prompted to give admin credentials during the install please open a workorder and a SAS Tech will assist you.

    1. Open Outlook on your PC
    2. Select the File tab in the upper left

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 01

    3. Click on the “Manage Add-ins” option

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 02

    4. You will be redirected to log in to Rutgers Connect. Enter your login email address, in the format This email address is being protected from spambots. You need JavaScript enabled to view it. followed by continuing login with your NetID password.

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 03

    5. After a successful sign in, the Add-Ins for Outlook screen will appear.
    6. From the right side of the screen, select Admin-managed
      • Then select the Add button under the option for Cisco Webex Meeting Scheduler.

        AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 04

    7. Review and agree to the terms of the add-in and select Continue.

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 05

    8. After selecting Continue, you will see a pop-up confirming that the add-in has been enabled. You can close this window by selecting the X in the top right corner.

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 06

    9. Close the Add-ins page by selecting the X in the top right corner.

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 07

    10. Minimize the web browser window
    11. In Outlook click the Back button in the upper left

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 08

    12. Select the Calendar option in the bottom left-hand corner of the screen.

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 09

    13. Begin to schedule a new meeting by selecting New Event in the top left-hand of your screen.

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 10

    14. You will now see the new meeting window. Select the Add Webex Meeting icon in the top right.

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 11

    15. You will now see the Welcome screen. Select Get Started.

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 12

    16. You will see a prompt that will show “Finding your Webex sites…” which should detect the Rutgers Webex site automatically.
      • NOTE: If it does not you can enter “rutgers.webex.com” in the box and select Next.

        AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 13

    17. You will be redirected to log in to Rutgers Connect again. Enter your login email address, in the format This email address is being protected from spambots. You need JavaScript enabled to view it. followed by continuing login with your NetID password.

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 14

    18. Click Continue on the Connect your Account window if prompted
    19. Login with your NetID and NetID password.
    20. After a successful sign in, you will see a large prompt to Add a Webex Meeting to your event. Select this to continue.

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 15

      Please note: This process will only need to be completed the first time you set up the add-in. In the future, you will be able to add meetings by selecting the “Add Webex Meeting” button as shown in Step 14.

    21. You will now see that a Webex meeting has been added to your event, and you can schedule it as you would any other Rutgers Connect calendar event. You have to view the full details of the meeting in order to view the Webex button. It won't show up in the small window that pops up when you create a meeting. The Webex meeting will be adjusted to match the time and date set by the calendar event. The details will be in the notes for the meeting and the title of the meeting will be taken from the title you put on the calendar appointment. If you edit the event in the future, the Webex meeting will be updated correspondingly. After the information has been added to the calendar invite, you can click on the Webex Preferences to change the settings for that meeting. The most important setting that you're likely to use is: "Let anyone with a host account on this site host my meeting." This will allow the meeting to start even if the host hasn't joined the meeting yet.

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 16

    To edit Webex preferences for a meeting. Select the meeting on your calendar and click on the Edit button.

  • Adding the Cisco Webex Meeting Scheduler to Office 365 - Mac

    Cisco Webex Meetings Scheduler for Microsoft Office 365 makes it easy for you to schedule, start, and join Webex meetings and Personal Room meetings directly from Microsoft Outlook. When it’s time to join, everyone can click the link in the calendar invitation or they can join from a video system or phone.

    Please note: If you are currently using the Cisco WebEx Productivity Tools with the Outlook desktop application, please follow the directions at How Do I Uninstall Webex Productivity Tools? before adding the Cisco Webex Meeting Scheduler. Meetings created with the Cisco Webex Productivity Tools cannot be edited after switching to the Cisco Webex Meeting Scheduler add-in. If you need to modify existing meetings, please do so in the Outlook Desktop application and prepare to transition to the Cisco Webex Meeting Scheduler.

    If you have any questions or are prompted to give admin credentials during the install please open a workorder and a SAS Tech will assist you.

    Before you can use Cisco Webex Meetings Scheduler on Outlook for Macs, you will need to activate it through the Rutgers Connect website.

    1. Navigate to https://connect.rutgers.edu.
    2. Select the Calendar option in the bottom left-hand corner of the screen.

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 01

    3. Begin to schedule a new meeting by selecting New Event in the top left-hand of your screen.

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 02

    4. From the top options on the New Event page, select the three dots on the right side of the top of the window, and then select Get Add-ins.

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 03

    5. From the right side of the screen, select Admin-managed.
      • Then select the Add button under the option for Cisco Webex Meeting Scheduler.

        AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 04

    6. Review and agree to the terms of the add-in and select Continue.

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 05

    7. After selecting Continue, you will see a pop-up confirming that the add-in has been enabled. You can close this window by selecting the X in the top right corner.

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 06

    8. Close the Add-ins page by selecting the X in the top right corner.

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 07

    9. You will now see the new event window again. Select the Webex icon in the top right, and choose Add Webex Meeting to finalize settings.

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 08

    10. You will see a pop-up asking you to allow the Cisco Webex Meeting Scheduler to open a new window. Select Allow.

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 09

    11. You will now see the Welcome. Select Get Started
      (Note: you will not be able to go to step 12 unless your WebEx service activation is enabled at this link: https://services.oit.rutgers.edu/services/manage.cgi?.State=Manage%20Services&arg=)

      AddingtheCiscoWebexMeetingSchedulerOffice365 Mac 10

    12. You will see a prompt that will show “Finding your Webex sites…” which should detect the Rutgers Webex site automatically.
      • NOTE: If it does not you can enter “rutgers.webex.com” in the box and select Next.

        AdWebexMeetingSchedulertoOffice365 Mac 11
    13. You will be redirected to log in to Rutgers Connect again. Enter your login email address, in the format This email address is being protected from spambots. You need JavaScript enabled to view it. followed by continuing login with your NetID password.
      (Note: if you receive an error here please refer back to step 11)

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 12

    14. After a successful sign in, you will see a large prompt to Add a Webex Meeting to your event. Select this to continue.

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 13

      Please note: This process will only need to be completed the first time you set up the add-in.

    15. You can now minimize or close the web browser window.
    16. Open your Outlook or restart it if it was open already.
    17. Select the Calendar option in the bottom left-hand corner of the screen.

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 14
    18. Begin to schedule a new meeting by selecting Meeting in the top left-hand of your screen.

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 15

    19. From the top options on the New Meeting Page, select Add Webex Meeting.

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 16

    20. You will now see that a Webex meeting has been added to your event, and you can schedule it as you would any other Rutgers Connect calendar event. You have to view the full details of the meeting in order to view the Webex button. It won't show up in the small window that pops up when you create a meeting. The Webex meeting will be adjusted to match the time and date set by the calendar event. The details will be in the notes for the meeting and the title of the mee taken from the title you put on the calendar appointment. If you edit the event in the future, the Webex meeting will be updated correspondingly. After the information has been added to the calendar invite, you can click on the Webex icon and choose Webex Preferences to change the settings for that meeting. The most important setting that you're likely to use is: "Let anyone with a host account on this sNew Meeting Pagting." This will allow the meeting to start even if the host hasn't joined the meeting yet.

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 17
  • Adding the Cisco Webex Meeting Scheduler to Rutgers Connect

    Cisco Webex Meetings Scheduler for Microsoft Office 365 makes it easy for you to schedule, start, and join Webex meetings and Personal Room meetings directly from Microsoft Outlook. When it’s time to join, everyone can click the link in the calendar invitation or they can join from a video system or phone.

    Please note: If you are currently using the Cisco WebEx Productivity Tools with the Outlook desktop application, please follow the directions at How Do I Uninstall Webex Productivity Tools? before adding the Cisco Webex Meeting Scheduler. Meetings created with the Cisco Webex Productivity Tools cannot be edited after switching to the Cisco Webex Meeting Scheduler add-in. If you need to modify existing meetings, please do so in the Outlook Desktop application and prepare to transition to the Cisco Webex Meeting Scheduler.

    1. Navigate to https://connect.rutgers.edu
    2. Select the Calendar option in the bottom left-hand corner of the screen.

      AddingtheCiscoWebexMeetingSchedulertoRutgersConnect 01

    3. Begin to schedule a new meeting by selecting New Event in the top left-hand of your screen.

      AddingtheCiscoWebexMeetingSchedulertoRutgersConnect 02

    4. From the top options on the New Event page, select the three dots on the right side of the top of the window, and then select Get Add-ins.

      Adding Second Admin Account Mac 01

    5. From the right side of the screen, select Admin-managed
      • Then select the Add button under the option for Cisco Webex Meeting Scheduler.

        AddingtheCiscoWebexMeetingSchedulertoRutgersConnect 04

    6. Review and agree to the terms of the add-in and select Continue.

      AddingtheCiscoWebexMeetingSchedulertoRutgersConnect 05

    7. After selecting Continue, you will see a pop-up confirming that the add-in has been enabled. You can close this window by selecting the X in the top right corner.

      AddingtheCiscoWebexMeetingSchedulertoRutgersConnect 06

    8. Close the Add-ins page by selecting the X in the top right corner.

      AddingtheCiscoWebexMeetingSchedulertoRutgersConnect 07

    9. You will now see the new event window again. Select the Webex icon in the top right, and choose Add Webex Meeting to finalize settings.

      AddingtheCiscoWebexMeetingSchedulertoRutgersConnect 08

    10. You will see a pop-up asking you to allow the Cisco Webex Meeting Scheduler to open a new window. Select Allow.

      AddingtheCiscoWebexMeetingSchedulertoRutgersConnect 09

    11. You will now see the Welcome screen. Select Get Started.

      Adding Second Admin Account Mac 01

    12. You will see a prompt that will show “Finding your Webex sites…” which should detect the Rutgers Webex site automatically.
      • NOTE: If it does not you can enter “rutgers.webex.com” in the box and select Next.

        AddingtheCiscoWebexMeetingSchedulertoRutgersConnect 11

    13. You will be redirected to log in to Rutgers Connect again. Enter your login email address, in the format This email address is being protected from spambots. You need JavaScript enabled to view it. followed by continuing login with your NetID password.

      AddingtheCiscoWebexMeetingSchedulertoRutgersConnect 12

    14. After a successful sign in, you will see a large prompt to Add a Webex Meeting to your event. Select this to continue.

      AddingtheCiscoWebexMeetingSchedulertoRutgersConnect 13

      Please note: This process will only need to be completed the first time you set up the add-in. In the future, you will be able to add meetings by selecting the “Add Webex Meeting” button as shown in Step 9.



    15. You will now see that a Webex meeting has been added to your event, and you can schedule it as you would any other Rutgers Connect calendar event. You have to view the full details of the meeting in order to view the Webex button. It won't show up in the small window that pops up when you create a meeting. The Webex meeting will be adjusted to match the time and date set by the calendar event. The details will be in the notes for the meeting and the title of the meeting will be taken from the title you put on the calendar appointment. If you edit the event in the future, the Webex meeting will be updated correspondingly. After the information has been added to the calendar invite, you can click on the Webex icon and choose Webex Preferences to change the settings for that meeting. The most important setting that you're likely to use is: "Let anyone with a host account on this site host my meeting." This will allow the meeting to start even if the host hasn't joined the meeting yet.

      AddingtheCiscoWebexMeetingSchedulertoRutgersConnect 14

  • Canvas WebEx Training Video

    Canvas: Keep Teaching: Continuity of Instruction Workshop https://rutgers.webex.com/recordingservice/sites/rutgers/recording/playback/024651ebc4614462a3519e6e64f0159b

    Password: CanvasWorkshop20

  • Configuring Apple Mail for New Math Mail Server

    This guide will be used to configure your access to your email using Apple Mail for the new Mathematics Mail Server.
    You will be utilizing your Novell password to access this account. If you have not done so already you will need to set your Novell Password through password.sas.rutgers.edu. If you have already set your Novell Password you may skip to Step 5.

    1. First, we need to set your new Novell Password to ensure security and proper usage.  Start by following this link (password.sas.rutgers.edu).
    2. In the dropdown menu select NetID Username and Password
    3. Type your NetID into the field labeled “Username” and your NetID password in the field labeled “Password” and then press Login

    math macmail 1

    4. You will then be asked to please enter and confirm your new Novell Password. Do this following the Password Requirements on the page and then press Change Password.  If the change was successful you will get a message that states “Your Novell password has been changed” and you may proceed with the rest of the Apple Mail setup.

    math macmail 2a

     Novell password successful change message

    5. Launch Apple Mail.
    6. Go to the top menu bar on your screen and click on the item labeled “Mail”
    7. Click on Add Account

    math macmail 3

    8. Select “Add Other Mail Account…” and press Continue

    math macmail 4

    9. Fill out this information, put your full name as you want it to appear to others in the field labeled Full Name, your full email address in the field labeled Email Address and your new Novell password in the field labeled Password. Press Create.

    math macmail 5

    10. In the next screen enter “imap.math.rutgers.edu” in the field labeled Mail Server, your user name in the field labeled User Name and your Novell password in the field labeled Password. Press Next.

    math macmail 6

    11. In the next field leave the Path Prefix empty, put 993 in the Port field and check the SSH box. The Authentication dropdown should have Password selected. Press Next.

    math macmail 7

    12. In the field labeled SMTP Server type “smtp.math.rutgers.edu”, type your user name in the User Name field and your password in the Password field. Press Create.

    math macmail 8

    13. Go to the top left hand side of the screen and press the menu item
    labeled Mail. Click on Preferences

    image9

    14. Click on your Math mail account under the Accountstab. Next, click
    on the Outgoing Mail Server (SMTP) dropdown and press "Edit SMTP List"

    image10

    15. Highlight the smtp.math.rutgers.eduitem.  Then click on the Advanced tab.
    Set the port to be 567, make sure the Use SSL box is check and
    Authenticationdropdown is set to Password. Press OK.

    image11

    16. You have successfully set up your connection to the new Math Mail Server for use with Apple Mail. If you have had any problems with this guide please submit a workorder specifying your difficulties to sasit.rutgers.edu/submit-a-workorder.

  • Connecting to a Mac with Apple Remote Desktop

    DO THE FOLLOWING STEPS ON YOUR OFFICE MAC:

    1. Download the SAS Apple Remote Desktop package from- http://sasdeploy.rutgers.edu/mac/rutgers-apple_remote_manage.pkg.zip.
    2. Go to your Downloads folder in your home directory.

      remote mac to mac 01

    3. Right click or control click on rutgers- app_remote_manage.pkg and choose open NOTE: You can’t double click, it’s not a signed package registered with apple.

      remote mac to mac 02

    4. The installer will launch, click continue.
    5. Click Install.
    6. Enter an Admin username if prompted.

      remote mac to mac 03

    7. After the package successfully installs, a dialog box will appear.
    8. NOTE: Write or Take a Picture with your phone of the IP ADDRESS once the window below appears, YOUR OFFICE MACHINE WILL HAVE A DIFFERENT IP ADDRESS THAN THE ONE SHOWN BELOW:

      remote mac to mac 04

     

    NOTE: If your office machine is running OS 10.14. or 10.15 please refer to the section “OS 10.14 – 10.15 Users” at the bottom of the page, before trying to connect from home.

     

    CONNECTING FROM HOME (DO THE FOLLOW STEPS ON YOUR HOME MAC):

    1. From your home, connect to the Rutgers University VPN.
    2. Launch Safari and go to vnc://.

      remote mac to mac 05

    3. This will launch the built in VNC client.
    4. Enter the username and password that you use to login to your Office Mac.

      remote mac to mac 06

    5. Click Sign In.

     

    OS 10.14 – 10.15 Users

    If you have Mac OS 10.14-10.15 installed on your Mac, there is a bug in activating Apple Remote Desktop, user intervention is required. To determine if you have Mac OS 10.14 or 10.15 installed on your Mac, click on the Apple in the upper left corner and choose About This Mac.

     

    remote mac to mac 07

     

    If the dialog box that appears has OS 10.14 or OS 10.15 as the version, follow these instructions:

     

    remote mac to mac 08

     

    1. After running the Rutgers-apple_remote_manage.pkg installer.
    2. Open System Preferences.
    3. Click on Sharing.

      remote mac to mac 09

    4. Uncheck and then re-check the Remote Management box.

      remote mac to mac 10
  • Connecting to a Windows Machine from a Mac with Remote Desktop

    With Microsoft Remote Desktop, you can connect to your office desktop from off-campus and access all your programs, files, and network resources just as if you’re sitting at that computer.

     

    Required Items:

    1. Minimum OS X Version: 10.12 (MacOS Sierra) or later
    2. Connect to the Rutgers VPN
    3. IP Address of your Office PC
    4. Download/Install Microsoft Remote Desktop

     

    Locating the IP Address of your office PC

    1. Right Click the Windows icon office windows from mac 02 in the lower left of your screen
    2. Left Click “Search”
    3. Type cmd in the search field
    4. Click Command Prompt

      office windows from mac 01

    5. The command prompt window should open; now in the open line, type ipconfig and press Enter:

      office windows from mac 03

    6. You’ll see the IP Address of your Office PC listed right above the subnet mask. Look for the number that starts with “172” and make a note of it.

     

    Using Microsoft Remote Desktop

    1. Download/Install “Microsoft Remote Desktop” from the App Store
    2. Open “Microsoft Remote Desktop”
    3. Click “Add Desktop” or the “+” button

      office windows from mac 04

    4. Enter the Following: a. PC NAME: IP Address of your Office PC:9833 (eg. 176.16.30.1:9833) b. User Account: “Ask me every time”
    5. Click “Save”

      office windows from mac 05

    6. Double Click the saved Desktop Icon

      office windows from mac 06

    7. Enter the following:
      • Username: RAD\NetID
      • Password: Your NetID Password
    8. Click the “Done” button

      office windows from mac 07

     

    Troubleshooting

    If you get a Certificate Couldn’t be Verified Message:

    office windows from mac 08

     

    1. Click Show Certificate
    2. Select “Always trust …”

      office windows from mac 09

    3. Click Continue
    4. Enter your macbook/Imac credentials when the “You are making changes to your Certificate Trust Settings” pop up window appears.
    5. Click Update Settings

      office windows from mac 10

    6. Click Continue

     

    NOTE: Please keep in mind that you should minimize or exist your Remote Desktop session before trying to use videoconferencing or calling software. If you run those software programs on the office computer you're remote controlling, it will use the camera and/or microphone on the office machine.

  • Connecting to a Windows Machine from Windows with Remote Desktop

    How Do I Remotely Access my On-Campus PC?

    With Remote Desktop Connection, you can connect to your office desktop from off-campus and access all your programs, files and network resources just as if you’re sitting at that computer.

    First, you’ll need to know you’re the IP address of your office computer. To find that, follow these directions:

    Click Start, and in the search box type cmd. Next, click on the program cmd.

     

    remote access pc 1

     

    The command prompt should open; now in the open line, type ipconfig and press Enter:

     

    remote access pc 2

     

    You’ll see your IP address listed right above the subnet mask. Look for the number that starts with “172” and make a note of it.

    Once you have the IP address, and after connecting to the Rutgers VPN as detailed above, search for “Remote Desktop Connection” on your home PC and launch it.

    Enter the IP address of your office computer followed by :9833. (see example below).

    Enter the username as “RAD\yournetid, e.g. RAD\jsmith. The password is your NetID password.

     

    remote access pc 3

     

    Once Remote Desktop connects a window will open displaying your office PC’s screen.

    It’s best to use Full Screen Mode by clicking on the Maximize icon.

     

    remote access pc 4

     

    Once you’re in Full Screen mode you can use the minimize button to minimize your office PC’s screen or click on the X to close the session to your office PC.

     

    remote access pc 5

     

    If you have multiple monitors on your home PC, you can set Remote Desktop to use them when connecting to your office PC.

    Under Display > Select “Use all my monitors for the remote session.

     

    remote access pc 6

     

    NOTE: Please keep in mind that you should minimize or exist your Remote Desktop session before trying to use videoconferencing or calling software. If you run those software programs on the office computer you're remote controlling, it will use the camera and/or microphone on the office machine.

    You can also use these same directions to connect to an on-campus Windows computer from a Mac computer. Search for “Microsoft Remote Desktop” in the app store and install the client.

  • Connecting to the Rutgers VPN with Cisco AnyConnect on a Mac

    VPN (Virtual Private Network) Client Overview

    Rutgers VPN utilizes the Cisco AnyConnect Secure Mobility Application to provide secure remote access functionality for end users running Microsoft Windows, macOS, or Linux. As of July 1, 2019, the Cisco client is the only officially supported method for VPN connections at the University. Service activation is available at https://netid.rutgers.edu/

    If you have not previously installed the Cisco AnyConnect client, you can authenticate to the VPN through a web-browser which will allow you to download and install the appropriate AnyConnect client. Simply visit https://vpn.rutgers.edu and complete login.

    Using the VPN

    Once the installation is complete, the “Cisco Anyconnect Secure Mobility Client” will be located in the Cisco folder, located in Applications after the initial download. The icon will look like this:

    connect vpn anyconnect mac 01

    1. Open the “Cisco AnyConnect Security Mobility Client” application.
    2. Enter the address of the VPN: vpn.rutgers.edu

      connect vpn anyconnect mac 02

      NOTE: You must be enrolled in Duo 2FA (NetID+) NetID+ 2-factor authentication information: https://netid.rutgers.edu/setupTwoFactorAuthentication.htm

    3. You will see fields for Username, Password, and Duo Action/Second Password (see below). The options are detailed in the dialogue box.

      connect vpn anyconnect mac 03

      1. The Username will be your NetID
      2. The password field for either will be your NetID Password
      3. For 2FA, you have 4 options to enter in the Second Password/Duo Action field:
        • Enter a 6 digit Duo Passcode. These are generated either by a Hard Token, showing the passcode in the Duo Mobile App, or from a previous “SMS” request. Simply type in the 6 numbers and hit OK.
        • Type the word “push”. This will send a push notification to the primary device you have enrolled with Duo through NetID+ with the option to Accept or Deny.
        • Type the word “phone”. You will receive a phone call to the primary device you have enrolled with Duo through NetID+ with touch tone options to Accept or Deny.
        • Type the word “sms”. You will receive a text message to the primary device you have enrolled with Duo through NetID+ containing passcodes you can use to logon.
    4. Once the credentials have been entered click OK
    5. You should now be connected to the VPN and the icon should reflect this by having a small lock on it like this:

      connect vpn anyconnect mac 04

     

    NOTE: When you are finished with University business, always remember to end the VPN session!

     

    Ending a VPN Session

    1. To end your session, locate the AnyConnect icon in the menu bar on the top right of your display. Clicking the icon gives the option to view details of your session (Open), to end your session (“Disconnect”) or to end your session and close the AnyConnect application (Quit).

    2. Choose “Disconnect” or “Quit” when you are ready to terminate the connection based on your preference.

  • Connecting to the Rutgers VPN with Cisco AnyConnect on Windows

    VPN (Virtual Private Network) Client Overview

    Rutgers VPN utilizes the Cisco AnyConnect Secure Mobility Application to provide secure remote access functionality for end users running Microsoft Windows, macOS, or Linux. As of July 1, 2019, the Cisco client is the only officially supported method for VPN connection sat the University. Service activation is available at https://netid.rutgers.edu/.

    If you have not previously installed the Cisco AnyConnect client, you can authenticate to the VPN through a web-browser which will allow you to download and install the appropriate AnyConnect client. Simply visit https://vpn.rutgers.edu and complete login.

     

    Using the VPN

    Once the installation is complete, the “Cisco AnyConnect Secure Mobility Client” will be located in your start menu, under the Cisco folder. It may also already be running in your system tray. The icon will look like this: Connecting VPN Cisco AnyConnect Windows 2

    1. Either launch AnyConnect from your start menu, or double click the icon in the system tray if available and you will be presented with the connection screen, which should look like this:
    2. Enter the address of the VPN: vpn.rutgers.edu

      Connecting VPN Cisco AnyConnect Windows 1
      NOTE: You must be enrolled in Duo 2FA (NetID+) NetID+ 2-factor authentication information: https://netid.rutgers.edu/setupTwoFactorAuthentication.htm

    3. You will see fields for Username, Password, and Duo Action/Second Password (see below). The options are detailed in the dialogue box.

      Connecting VPN Cisco AnyConnect Windows 3

      • The Username will be your NetID
      • The password field for either will be your NetID Password
      • For 2FA, you have 4 options to enter in the Second Password/Duo Action field:

      Enter a 6 digit Duo Passcode. These are generated either by a Hard Token, showing the passcode in the Duo Mobile App, or from a previous “SMS” request. Simply type in the 6 numbers and hit OK.

      Type the word “push”. This will send a push notification to the primary device you have enrolled with Duo through NetID+ with the option to Accept or Deny.

      Type the word “phone”. You will receive a phone call to the primary device you have enrolled with Duo through NetID+ with touch tone options to Accept or Deny.

      Type the word “sms”. You will receive a text message to the primary device you have enrolled with Duo through NetID+ containing passcodes you can use to logon.

    4. Once the credentials have been entered click OK
    5. You should now be connected to the VPN and the icon should reflect this by having a small lock on it like this: Connecting VPN Cisco AnyConnect Windows 4

     

    NOTE: When you are finished with University business, always remember to end the VPN session!

     

    Ending a VPN Session

    1. To end your session, locate the AnyConnect icon in the system tray on the bottom right of your display. Right clicking the icon gives the option to view details of your session (Open), to end your session (“Disconnect”) or to end your session and close the AnyConnect application (Quit).
    2. Choose “Disconnect” or “Quit” when you are ready to terminate the connection based on your preference. Alternate Click menu:
  • Connecting to the W: Drive from Home - Mac

    IN ORDER TO CONNECT TO RAD.RUTGERS.EDU YOU MUST HAVE IT ADDED AS A DNS ENTRY

    1. Launch System Preferences
    2. Click on Network
    3. Choose Ethernet or Wi-Fi depending on which interface you are using to get online
    4. Click on Advanced

      connect w drive mac 1

    5. Choose DNS from the tabs

      connect w drive mac 2

    6. Click the + button
    7. Type in rad.rutgers.edu to Search Domains
    8. Hit Enter on your keyboard
    9. Click OK

     

    NOTE: You must connect to the Rutgers VPN prior to doing the steps below

     

    1. From the Mac OS X Finder, hit the Command+K to bring up the ‘Connect to Server’ window,
      • Then add the drive path you wish to connect to:
        Home Drive: smb://rad.rutgers.edu/dfs/Sas +OUName + Home e.g., smb://rad.rutgers.edu/dfs/SasEnglishHome
        W Drive: smb://rad.rutgers.edu/dfs/sas
        Webpages: smb://rad.rutgers.edu/dfs/sas/Webpages/OUName e.g., smb://rad.rutgers.edu/dfs/sas/webpages/English

        connect w drive mac 3

    2. Click the “Connect” button
    3. Enter the following:
      • Username: rad\netid ( eg. rad\rcamilo )
      • NetID password

        connect w drive mac 4

    4. Click the “Connect” button
  • Connecting to the W: Drive from Home - Windows

    NOTE: You must connect to the Rutgers VPN prior to doing the steps below

    1. In Windows 10, type the following in the white window at the bottom of screen that says Type here to search \\rad.rutgers.edu\dfs\sas\

      connect w drive windows 1

      • If the search box is not visible right click on a blank space on your task bar, click on Cortana, and click on Show search box

        connect w drive windows 2

    2. Hit Enter on your keyboard
    3. It might take 1-2 minutes to connect, but you will get a “Enter network Credentials” popup window, enter the following:
      • Username: rad\netid   ( eg. rad\tsmith )
      • NetID password
    4. This will open a window providing access to all the folders you have on the W: drive
  • Connecting to Your Office Mac from Home with Windows

    DO THE FOLLOWING STEPS ON YOUR OFFICE MAC:

    1. Download the SAS Apple Remote Desktop package from- http://sasdeploy.rutgers.edu/mac/rutgers-apple_remote_manage.pkg.zip
    2. Go to your Downloads folder in your home directory

      office mac from windows 01

    3. Right click or control click on rutgers- app_remote_manage.pkg and choose open. NOTE: You can’t double click, it’s not a signed package registered with apple

      office mac from windows 02

    4. The installer will launch, click continue.
    5. Click Install
    6. Enter an Admin username if prompted password

      office mac from windows 03

    7. After the package successfully installs, a dialog box will appear-
    8. NOTE: Write or Take a Picture with your phone of the IP ADDRESS once the window below appears, YOUR OFFICE MACHINE WILL HAVE A DIFFERENT IP ADDRESS THAN THE ONE SHOWN BELOW:

      office mac from windows 04

     

    DO THE FOLLOW STEPS ON YOUR HOME WINDOWS MACHINE:

    1. From your home, connect to the Rutgers University VPN.
    2. You will need to download VNC Viewer from https://www.realvnc.com/en/connect/download/viewer/
    3. Click on the installer once it finishes downloading
    4. Click OK for the Select a language window
    5. Click Next
    6. Select “I accept the terms …” and click Next

      office mac from windows 05

    7. Click Next
    8. Click Install
    9. Click Finish
    10. Open the VNC Viewer from your Programs List

      office mac from windows 06

    11. Enter the ip address of your office machine
    12. Enter the username and password that you use to login to your Office Mac.

      office mac from windows 07
  • Creating Your NetID

    • Faculty and staff must create a Rutgers NetID. The NetID is a username/password that is used for many University-wide resources and is required for all members of the University.
    • Campus-specific instructions on how to obtain your NetID are available on NetID information page.
  • Docusign

    What is Docusign?

    "DocuSign is Rutgers’ electronic signature platform provided by the Office of Information Technology and locally administered by department staff who complete DocuSign training."

  • ESL/ITA Tracking System

    DESCRIPTION: This system is designed to track the ESL testing process for students/TAs. The system has a student facing interface, an administrative interface and a department interface. This system was created to quickly replace an insecure .net application that was originally tracking ITA information. The previous system was hosted off-site (non-RU) by an external vendor. There are three main functions that the system aims to handle:

    • Student Functions a.Signup for test, review test results, manage login credentials.
    • Administrative Functions a.Manage users, designate department viewers, input test results, create test schedules, manage student records, run reports.
    • Department Functions a.View student test results for a given department.

    DEPARTMENT(S)

    • SAS English/English Writing Program
    • All SAS Departments (view only)

    URL:ESL/ITA Tracking System

  • Faculty Search System

    DESCRIPTION: The Faculty Search System is a system for allowing faculty candidates to easily apply for open positions and a system for administrative users to track these candidates. Includes document management, archiving and non-Rutgers user identity management.

    DEPARTMENT(S)

    • All SAS Departments/Programs
    • Some non-SAS areas

    URL:Faculty Search System

  • Frequently Asked Questions

    You should first review the FAQ available on the OIT Rutgers Connect Site

    How secure is the new system?

    Microsoft has guaranteed that all data will be transmitted securely between our systems and theirs as well as between its own data centers.   It is also encrypted at rest on Microsoft’s storage. All information is stored in the United States and in compliance with federal information protection and security standards including HIPAA and FISMA. Users who deal with Protected Health Information (PHI) will have additional protections enabled on their accounts to ensure that data sent from the system is only transferred to systems with protections required for PHI.

    How private is the data in the new account?

    The Rutgers policy on data privacy have not changed.  Data stored in the Rutgers Connect account is protected by policy and with technological safeguards.  The Rutgers Computing Policies and Guidelines contain detailed protections regarding the use of the systems and access to data by both users and system administrators.

    Are we required to use the new system?

    The President has mandated that faculty and staff use Rutgers Connect for all Rutgers business. Automatic forwarding out of the system will not be permitted (manual forwarding of individual messages will work as always) and all official communications will be addressed to accounts in Rutgers Connect. 

    Can I use ScarletMail?

    The President has mandated that all faculty and staff be on one system and that system is Rutgers Connect.  No automatic forwarding from Rutgers Connect will be possible and this includes forwarding to ScarletMail (manual forwarding of individual messages will work as always).  While users will maintain their accounts in ScarletApps so they can continue to use the other features of that platform, all Rutgers business should be conducted through Rutgers Connect.

    I have more than one account so, if only one account is being migrated, what will happen to the others?

    Only one account is being migrated by the vendor we've hired to help with this process and that's what we're calling your primary account.  All other accounts that are on Rutgers systems are called secondary accounts and the RUMigrated tool will allow you to both specify a primary and provide details on your secondary accounts.  The vendor, in cooperation with OIT and SAS IT, will migrate the data from your primary account and SAS IT staff will help you migrate the data from any secondary accounts.  If you're using an account on an external system for Rutgers business (e.g. Gmail, Yahoo, etc) we will help you with that migration as well.  If an external account is your "primary" account then you can either choose some other Rutgers account as your primary or select the option that says you don't want your mail migrated by OIT.  SAS IT staff will assist you with that migration.

    Do I have to use Outlook or can I continue to use my existing e-mail client?

    Rutgers Connect supports many methods of reading e-mail so users can continue to use their existing clients.  We do suggest that users become faimilar with the webmail client because that is the easiest way to access your mail from alternate locations and serves as a backup if there are problems with your client. For those running on Windows or Mac, Outlook is the best choice to take advantage of all of the features available in Rutgers Connect.  For users who don't wish to use Outlook or can't because they're running Linux, any IMAP compliant mail client should work with Rutgers Connect.

    How can I access the calendar if I'm not using Outlook?

    If your system doesn't run Outlook we suggest using the web client to access e-mail.  This is similar to the web client that most people use to access other calendars like Google Calendar.  If you're on a Mac you can also use the iCal software that is bundled with your system.

    If only active faculty and staff will be on Rutgers Connect, what system will students and retirees use?

    Anyone without an active employee role and is entitled to a Rutgers e-mail account will be setup in, or moved to, ScarletMail unless their department asserts that they have some other active role and sponsors them for Rutgers Connect access.  During the second phase of the migration process (Account Cleanup, Shared/Task account review and ScarletMail migration) departments will be consulted to determine which accounts should be dropped, migrated to ScarletMail or migrated to Rutgers Connect.  After data has moved, an alias will be created so mail sent to the departmental account will be delivered to the users ScarletMail account.

    Will there be training?

    Yes.  There wil be both online and group training provided.  The vendor that was hired to help with the migration will be providing training materials with supplemental materials being provided by OIT and SAS IT.  More information on training will be provided as we approach the date of transition.

    There's no place to enter information about our shared/task/become accounts.  How are those being handled?

    During phase two of the migration process, SAS IT staff will work with each area to review their existing shared, task and/or become accounts.  We will review each account and determine whether the account is still needed and confirm who should have permission on the account.  At that time we will also determine if the account will be migrated by the vendor or if SAS IT staff will assist you with migrating the existing data to the new system.

    How will mailing lists be handled in the new system?

    If you setup any mailing lists in your existing software, you will have to move them to the new system manually.  This is one of the reasons that we are leaving the old mail servers online after people are migrated.  Centrally and school maintained systems like mailman.rutgers.edu, rams.rutgers.edu and lists.sas.rutgers.edu will continue to function as they have.  We may look at moving these functions into Rutgers Connect in the future but we have no plans to do so during the upcoming migration process. The only change that will occur in these systems relates to the e-mail addresses on the internal Rutgers lists.  Lists that e-mail internal communities like all faculty, all staff, etc, will be updated to ensure that messages are delivered to Rutgers Connect.  For users who are already using Rutgers e-mail addresses, things will remain unchanged.  Users who have external addresses listed in the mailing lists (like Gmail) will have those addresses changed to their new Rutgers Connect address.