SASIT Staff

SASIT Staff

  • Aastra Data Collection

    DESCRIPTION: This application is used to compile data used in the implementing the university's new Voice over IP telephone system. The university has partnered with a telecommunications company called Aastra, which requires the data that is used in setting up each new telephone to be in a very specific format. The system currently has information for over 6,000 telephones, running the gamut from the model of telephone, to the number that appears on the call ID display, to the building and jack number.

    DEPARTMENT(S)

    • Rutgers Telecommunications Division
    • SAS IT Office

    URL: Aastra Data Collection

  • Accessing Voicemail from Home

    How To Check Voicemail (Cisco) Desk phone from outside the school

    1. Dial your full desk phone number (XXX) XXX-XXXX
    2. Wait until the voice mail starts and press (*)
    3. The system will ask you for your ID (ID is your 5 Digit Ext.)
    4. When prompted, enter Your PIN
    5. Press 2 to check your voicemails
  • Adding a Second Admin Account to a Mac

    This is the procedure to get a second Admin account on Macs that were loaned out with a non-shareable admin password as the only admin.

     

    The following steps need to be done with the Mac in recovery mode.

    1. To boot the Mac into Recovery mode, hold down cmd and R keys while restarting the Mac.

      Adding Second Admin Account Mac 01

    2. You should get the following screen, if not reboot the machine again with Step 1
      • This is the recovery mode screen. DO NOT CLICK ON ANYTHING in the MacOS Utilities window. You could damage the OS.

        Adding Second Admin Account Mac 02

    3. Go to Utilities then choose Terminal at the top of the screen

      Adding Second Admin Account Mac 03

    4. In the Terminal, type hdiutil mount http://sasit.rutgers.edu/custom/downloads/bootstrap_admin.dmg
    5. Hit the Enter key on your keyboard

      Adding Second Admin Account Mac 04

    6. In the Terminal, type /Volumes/bootstrap/run
    7. Hit the Enter key on your keyboard

      Adding Second Admin Account Mac 05

    8. From the list enter the number of the line with Macintosh HD.

      Adding Second Admin Account Mac 06

    9. Hit the Enter key on your keyboard
      • Bootstrappr will now run and create an account named sasadmin. This account will have admin rights.
      • Please contact your department’s UCM to obtain the password.
    10. Choose restart from list. The account is now ready for use.

    Adding Second Admin Account Mac 07

     

    NOTE: This new admin account can now be used when you are trying to install software on the macbook (ie Cisco AnyConnect), use sasadmin as the username and the password given to you by your departments UCM.

  • Adding the Cisco Webex Meeting Scheduler to Microsoft Office 365 Outlook - Windows

    Cisco Webex Meetings Scheduler for Microsoft Office 365 makes it easy for you to schedule, start, and join Webex meetings and Personal Room meetings directly from Microsoft Outlook. When it’s time to join, everyone can click the link in the calendar invitation or they can join from a video system or phone.

    Please note: If you are currently using the Cisco WebEx Productivity Tools with the Outlook desktop application, please follow the directions at How Do I Uninstall Webex Productivity Tools? before adding the Cisco Webex Meeting Scheduler. Meetings created with the Cisco Webex Productivity Tools cannot be edited after switching to the Cisco Webex Meeting Scheduler add-in. If you need to modify existing meetings, please do so in the Outlook Desktop application and prepare to transition to the Cisco Webex Meeting Scheduler.

    If you have any questions or are prompted to give admin credentials during the install please open a workorder and a SAS Tech will assist you.

    1. Open Outlook on your PC
    2. Select the File tab in the upper left

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 01

    3. Click on the “Manage Add-ins” option

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 02

    4. You will be redirected to log in to Rutgers Connect. Enter your login email address, in the format This email address is being protected from spambots. You need JavaScript enabled to view it. followed by continuing login with your NetID password.

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 03

    5. After a successful sign in, the Add-Ins for Outlook screen will appear.
    6. From the right side of the screen, select Admin-managed
      • Then select the Add button under the option for Cisco Webex Meeting Scheduler.

        AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 04

    7. Review and agree to the terms of the add-in and select Continue.

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 05

    8. After selecting Continue, you will see a pop-up confirming that the add-in has been enabled. You can close this window by selecting the X in the top right corner.

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 06

    9. Close the Add-ins page by selecting the X in the top right corner.

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 07

    10. Minimize the web browser window
    11. In Outlook click the Back button in the upper left

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 08

    12. Select the Calendar option in the bottom left-hand corner of the screen.

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 09

    13. Begin to schedule a new meeting by selecting New Event in the top left-hand of your screen.

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 10

    14. You will now see the new meeting window. Select the Add Webex Meeting icon in the top right.

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 11

    15. You will now see the Welcome screen. Select Get Started.

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 12

    16. You will see a prompt that will show “Finding your Webex sites…” which should detect the Rutgers Webex site automatically.
      • NOTE: If it does not you can enter “rutgers.webex.com” in the box and select Next.

        AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 13

    17. You will be redirected to log in to Rutgers Connect again. Enter your login email address, in the format This email address is being protected from spambots. You need JavaScript enabled to view it. followed by continuing login with your NetID password.

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 14

    18. Click Continue on the Connect your Account window if prompted
    19. Login with your NetID and NetID password.
    20. After a successful sign in, you will see a large prompt to Add a Webex Meeting to your event. Select this to continue.

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 15

      Please note: This process will only need to be completed the first time you set up the add-in. In the future, you will be able to add meetings by selecting the “Add Webex Meeting” button as shown in Step 14.

    21. You will now see that a Webex meeting has been added to your event, and you can schedule it as you would any other Rutgers Connect calendar event. You have to view the full details of the meeting in order to view the Webex button. It won't show up in the small window that pops up when you create a meeting. The Webex meeting will be adjusted to match the time and date set by the calendar event. The details will be in the notes for the meeting and the title of the meeting will be taken from the title you put on the calendar appointment. If you edit the event in the future, the Webex meeting will be updated correspondingly. After the information has been added to the calendar invite, you can click on the Webex Preferences to change the settings for that meeting. The most important setting that you're likely to use is: "Let anyone with a host account on this site host my meeting." This will allow the meeting to start even if the host hasn't joined the meeting yet.

      AddingtheCiscoWebexMeetingSchedulertoMicrosoftOffice365Outlook Windows 16

    To edit Webex preferences for a meeting. Select the meeting on your calendar and click on the Edit button.

  • Adding the Cisco Webex Meeting Scheduler to Office 365 - Mac

    Cisco Webex Meetings Scheduler for Microsoft Office 365 makes it easy for you to schedule, start, and join Webex meetings and Personal Room meetings directly from Microsoft Outlook. When it’s time to join, everyone can click the link in the calendar invitation or they can join from a video system or phone.

    Please note: If you are currently using the Cisco WebEx Productivity Tools with the Outlook desktop application, please follow the directions at How Do I Uninstall Webex Productivity Tools? before adding the Cisco Webex Meeting Scheduler. Meetings created with the Cisco Webex Productivity Tools cannot be edited after switching to the Cisco Webex Meeting Scheduler add-in. If you need to modify existing meetings, please do so in the Outlook Desktop application and prepare to transition to the Cisco Webex Meeting Scheduler.

    If you have any questions or are prompted to give admin credentials during the install please open a workorder and a SAS Tech will assist you.

    Before you can use Cisco Webex Meetings Scheduler on Outlook for Macs, you will need to activate it through the Rutgers Connect website.

    1. Navigate to https://connect.rutgers.edu.
    2. Select the Calendar option in the bottom left-hand corner of the screen.

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 01

    3. Begin to schedule a new meeting by selecting New Event in the top left-hand of your screen.

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 02

    4. From the top options on the New Event page, select the three dots on the right side of the top of the window, and then select Get Add-ins.

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 03

    5. From the right side of the screen, select Admin-managed.
      • Then select the Add button under the option for Cisco Webex Meeting Scheduler.

        AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 04

    6. Review and agree to the terms of the add-in and select Continue.

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 05

    7. After selecting Continue, you will see a pop-up confirming that the add-in has been enabled. You can close this window by selecting the X in the top right corner.

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 06

    8. Close the Add-ins page by selecting the X in the top right corner.

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 07

    9. You will now see the new event window again. Select the Webex icon in the top right, and choose Add Webex Meeting to finalize settings.

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 08

    10. You will see a pop-up asking you to allow the Cisco Webex Meeting Scheduler to open a new window. Select Allow.

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 09

    11. You will now see the Welcome. Select Get Started
      (Note: you will not be able to go to step 12 unless your WebEx service activation is enabled at this link: https://services.oit.rutgers.edu/services/manage.cgi?.State=Manage%20Services&arg=)

      AddingtheCiscoWebexMeetingSchedulerOffice365 Mac 10

    12. You will see a prompt that will show “Finding your Webex sites…” which should detect the Rutgers Webex site automatically.
      • NOTE: If it does not you can enter “rutgers.webex.com” in the box and select Next.

        AdWebexMeetingSchedulertoOffice365 Mac 11
    13. You will be redirected to log in to Rutgers Connect again. Enter your login email address, in the format This email address is being protected from spambots. You need JavaScript enabled to view it. followed by continuing login with your NetID password.
      (Note: if you receive an error here please refer back to step 11)

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 12

    14. After a successful sign in, you will see a large prompt to Add a Webex Meeting to your event. Select this to continue.

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 13

      Please note: This process will only need to be completed the first time you set up the add-in.

    15. You can now minimize or close the web browser window.
    16. Open your Outlook or restart it if it was open already.
    17. Select the Calendar option in the bottom left-hand corner of the screen.

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 14
    18. Begin to schedule a new meeting by selecting Meeting in the top left-hand of your screen.

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 15

    19. From the top options on the New Meeting Page, select Add Webex Meeting.

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 16

    20. You will now see that a Webex meeting has been added to your event, and you can schedule it as you would any other Rutgers Connect calendar event. You have to view the full details of the meeting in order to view the Webex button. It won't show up in the small window that pops up when you create a meeting. The Webex meeting will be adjusted to match the time and date set by the calendar event. The details will be in the notes for the meeting and the title of the mee taken from the title you put on the calendar appointment. If you edit the event in the future, the Webex meeting will be updated correspondingly. After the information has been added to the calendar invite, you can click on the Webex icon and choose Webex Preferences to change the settings for that meeting. The most important setting that you're likely to use is: "Let anyone with a host account on this sNew Meeting Pagting." This will allow the meeting to start even if the host hasn't joined the meeting yet.

      AddingtheCiscoWebexMeetingSchedulertoOffice365 Mac 17
  • Adding the Cisco Webex Meeting Scheduler to Rutgers Connect

    Cisco Webex Meetings Scheduler for Microsoft Office 365 makes it easy for you to schedule, start, and join Webex meetings and Personal Room meetings directly from Microsoft Outlook. When it’s time to join, everyone can click the link in the calendar invitation or they can join from a video system or phone.

    Please note: If you are currently using the Cisco WebEx Productivity Tools with the Outlook desktop application, please follow the directions at How Do I Uninstall Webex Productivity Tools? before adding the Cisco Webex Meeting Scheduler. Meetings created with the Cisco Webex Productivity Tools cannot be edited after switching to the Cisco Webex Meeting Scheduler add-in. If you need to modify existing meetings, please do so in the Outlook Desktop application and prepare to transition to the Cisco Webex Meeting Scheduler.

    1. Navigate to https://connect.rutgers.edu
    2. Select the Calendar option in the bottom left-hand corner of the screen.

      AddingtheCiscoWebexMeetingSchedulertoRutgersConnect 01

    3. Begin to schedule a new meeting by selecting New Event in the top left-hand of your screen.

      AddingtheCiscoWebexMeetingSchedulertoRutgersConnect 02

    4. From the top options on the New Event page, select the three dots on the right side of the top of the window, and then select Get Add-ins.

      Adding Second Admin Account Mac 01

    5. From the right side of the screen, select Admin-managed
      • Then select the Add button under the option for Cisco Webex Meeting Scheduler.

        AddingtheCiscoWebexMeetingSchedulertoRutgersConnect 04

    6. Review and agree to the terms of the add-in and select Continue.

      AddingtheCiscoWebexMeetingSchedulertoRutgersConnect 05

    7. After selecting Continue, you will see a pop-up confirming that the add-in has been enabled. You can close this window by selecting the X in the top right corner.

      AddingtheCiscoWebexMeetingSchedulertoRutgersConnect 06

    8. Close the Add-ins page by selecting the X in the top right corner.

      AddingtheCiscoWebexMeetingSchedulertoRutgersConnect 07

    9. You will now see the new event window again. Select the Webex icon in the top right, and choose Add Webex Meeting to finalize settings.

      AddingtheCiscoWebexMeetingSchedulertoRutgersConnect 08

    10. You will see a pop-up asking you to allow the Cisco Webex Meeting Scheduler to open a new window. Select Allow.

      AddingtheCiscoWebexMeetingSchedulertoRutgersConnect 09

    11. You will now see the Welcome screen. Select Get Started.

      Adding Second Admin Account Mac 01

    12. You will see a prompt that will show “Finding your Webex sites…” which should detect the Rutgers Webex site automatically.
      • NOTE: If it does not you can enter “rutgers.webex.com” in the box and select Next.

        AddingtheCiscoWebexMeetingSchedulertoRutgersConnect 11

    13. You will be redirected to log in to Rutgers Connect again. Enter your login email address, in the format This email address is being protected from spambots. You need JavaScript enabled to view it. followed by continuing login with your NetID password.

      AddingtheCiscoWebexMeetingSchedulertoRutgersConnect 12

    14. After a successful sign in, you will see a large prompt to Add a Webex Meeting to your event. Select this to continue.

      AddingtheCiscoWebexMeetingSchedulertoRutgersConnect 13

      Please note: This process will only need to be completed the first time you set up the add-in. In the future, you will be able to add meetings by selecting the “Add Webex Meeting” button as shown in Step 9.



    15. You will now see that a Webex meeting has been added to your event, and you can schedule it as you would any other Rutgers Connect calendar event. You have to view the full details of the meeting in order to view the Webex button. It won't show up in the small window that pops up when you create a meeting. The Webex meeting will be adjusted to match the time and date set by the calendar event. The details will be in the notes for the meeting and the title of the meeting will be taken from the title you put on the calendar appointment. If you edit the event in the future, the Webex meeting will be updated correspondingly. After the information has been added to the calendar invite, you can click on the Webex icon and choose Webex Preferences to change the settings for that meeting. The most important setting that you're likely to use is: "Let anyone with a host account on this site host my meeting." This will allow the meeting to start even if the host hasn't joined the meeting yet.

      AddingtheCiscoWebexMeetingSchedulertoRutgersConnect 14

  • Address Limitations in Rutgers Connect

    When users are moved to Rutgers Connect, all of the e-mail addresses that the user uses to receive mail will continue to work going forward, however, there are some limitations on what address can be used to send mail in certain circumstances.

    Multiple Domains

    Many areas have gone through name changes or have setup multiple domains to for different reasons.  For example, the School of Arts and Sciences Dean's Office currently uses the domain @sas.rutgers.edu but we used to use @fas.rutgers.edu when we were the Faculty of Arts and Sciences.  Currently, and in Rutgers Connect, both of these domains will continue to work for mail reception.  However, Rutgers Connect will no longer permit mail to be sent using @fas.rutgers.edu.

    Departments that have used mutliple domains will have to choose a single domain as their official domain address and that is what will be used for all outgoing mail when using Rutgers Connect.

    Your Outgoing E-mail Address in Outlook and Outlook Web Access

    Rutgers Connect (RC) limits what addresses mail can be sent from.  Currently only two addresses are officially supported in Outlook and Outlook Web Access. They are:

    This email address is being protected from spambots. You need JavaScript enabled to view it. - This is simply your NetID and your primary domain.  This is also the address you will use when you login to Rutgers Connect.  

    This email address is being protected from spambots. You need JavaScript enabled to view it. - The vanity address has been around for some time and is still in use.  You can configure up to three vanity addresses by visiting http://netid.rutgers.edu.  On this page you can also choose one of these three addresses to be your 'SendAs' address in Rutgers Connect.  Once you make this selection you will be able to send mail using Outlook and Outlook Web Access.  There is currently one downside to using this method.  You need to select this alternate outgoing address every time you send a message.

    Your Outgoing E-mail Address in Other Desktop Clients (e.g. Thunderbird, Mac Mail, etc)

    When using the Microsoft method of attaching to Rutgers Connect through Outlook and Outlook Web Access, the sending address is limited to the two listed above and, if you want to use an alternate address, you have to choose it each time.  If you are using an alternate desktop client you have some additional options.

    When connecting alternate mail clients, you have the option of choosing a username that differs from your NetID or vanity address.  If you have an alias setup in Rutgers Connect, you can send using that address and you don't have to choose it each time you send a message.

    For example, assume Jane Smith has been assigned NetID 'js123' and she has chosen a vanity address of This email address is being protected from spambots. You need JavaScript enabled to view it. but her department set her up in their mail system as This email address is being protected from spambots. You need JavaScript enabled to view it..  When she was migrated to Rutgers Connect, an alias was created called This email address is being protected from spambots. You need JavaScript enabled to view it. that points to This email address is being protected from spambots. You need JavaScript enabled to view it..  Since this alias exists in Rutgers Connect, Jane can setup Thunderbird to continue sending mail as she always has, as This email address is being protected from spambots. You need JavaScript enabled to view it..  Note that you can't simply choose any address you'd like, the address has to exist in Rutgers Connect in order for this to work.

    Using Rutgers Connect from a Mobile Device

    Mobile devices generally connect using the same mechanism as Outlook and Outlook Web Access so they have the same limitations with respect to outgoing mail addresses.  However, there is an SAS supported alternate method of configuring your mobile device so you can continue sending mail using the alternate e-mail address while maintaining compliance with the Mobile Management requirement in Rutgers Connect.

    Future Developments

    Rutgers has been in active talks with Microsoft and our migration vendor to find a way to get around these issues in Rutgers Connect.  We are seeking a solution to both the requirement to choose an alternate address each time you send and the limitation on outgoing addresses from Outlook, Outlook Web Access and similarly connected devices.  There is no current timeframe for these issues to be resolved.

  • Automated Installer - WebDrive

    There is an automated installer for the WebDrive client (WebDAV, FTP, SFTP drive mapping software).  It will install either the 32 or 64-bit version of the Windows client, register the software, and import settings for NetStorage for the current user account.  Upgrading from an older version of WebDrive may result in unpredictable behavior, so it is best to uninstall the old version first.

    The installer is available for download (from RU networks):
    Download: WebDrive12.exe

    NetDrive doesn't work with Windows 7, and multiple users were having problems using the web browser method to access NetStorage.  WebDrive is compatible with Windows XP, Vista, 7, and 8.  The automated installer works on XP, 7, and 8.

    We have a site license for WebDrive (http://oirt.rutgers.edu/software/webdrive/) that includes installation on University and personally owned computers for faculty, staff, and students.

    Also, WebDrive can be used for file transfer on Apps (http://oirt.rutgers.edu/software/remotexserver/7/) using the server name apps.rutgers.edu.

  • Canvas WebEx Training Video

    Canvas: Keep Teaching: Continuity of Instruction Workshop https://rutgers.webex.com/recordingservice/sites/rutgers/recording/playback/024651ebc4614462a3519e6e64f0159b

    Password: CanvasWorkshop20

  • CIFS Mapping Script

    Background:

    This utility is meant mainly for machines without the Novell client installed, typically off campus, where "regular" drive mappings are required or desired.  (For light use, we still recommend Netstorage or WebDrive.)  Use of this utility simplifies the process of mapping drives to the Novell servers for H: and W: access, etc.  This behavior can be manually simulated -- the utility is merely a convenience.  For more information, please submit a workorder.

    Requirements:

    A VPN connection is required for use off-campus.  High speed internet access is also advisable.  Admin rights may be required the first time it is run.  The following drive letters must also be free:  H:, L:, N:, R:, S:, W:, Y:.  Note that some drive letters may be in use by local devices on your system (e.g., usb hard drives, storage card readers).  In some cases, the drive letters for these devices may be reassigned using the Disk Management utility in Windows (diskmgmt.msc) by those with technical knowledge.  Improper use of the Windows disk manager can cause errors, system malfunction, or loss of data.  For more information or assistance, please submit a workorder.

    Instructions:

    1. If you are off-campus, connect to the University VPN.
    2. Download the utility from http://sasdeploy.rutgers.edu/cifs/cifsMapper-rad.exe and double-click it.  You can safely ignore any warnings about the executable being unsigned or unknown and allow it to run.
    3. If the utility tells you that a security change is required, click Yes to allow it to happen.  If you are warned that admin rights are needed to make the change, re-launch the program As Administrator (i.e., with elevated rights).  This is only required the first time.  Subsequent runs should be launched "normally" (non-elevated) to allow you to access the drive mappings.*
    4. Follow the prompts to supply Novell context (department), username, and password.
    5. Upon successful drive mapping, access the drive letters through whatever mechanism you normally use -- e.g., Windows Explorer, Word's File --> Open menu, etc.
    6. When you are finished using the drives, run the utility again and choose to Disconnect when prompted.  This will unmap the drives.  Alternatively, you can disconnect each drive manually -- e.g., in Windows Explorer, right click the drive and choose Disconnect.  For performance reasons, it's best to disconnect the drives before disconnecting from the VPN.
    7. Disconnect from the VPN.

    * If you are told the drives mapped successfully but don't see them in Windows Explorer, be sure you have run the utility *without* admin rights.  For security reasons, newer versions of Windows keep elevated processes separate from "normal" processes like your desktop session.  To make the drives accessible to your session, they have to be mapped without elevation.

  • Classroom PC Help System

    DESCRIPTION: Web app for remote administration of Rutgers SAS Classroom PC podiums. Allows for direct remote access as well as handling of trouble tickets.

    DEPARTMENT(S)

    • SAS IT Office

    URL:Classroom PC Help System

  • Configuring Apple Mail for New Math Mail Server

    This guide will be used to configure your access to your email using Apple Mail for the new Mathematics Mail Server.
    You will be utilizing your Novell password to access this account. If you have not done so already you will need to set your Novell Password through password.sas.rutgers.edu. If you have already set your Novell Password you may skip to Step 5.

    1. First, we need to set your new Novell Password to ensure security and proper usage.  Start by following this link (password.sas.rutgers.edu).
    2. In the dropdown menu select NetID Username and Password
    3. Type your NetID into the field labeled “Username” and your NetID password in the field labeled “Password” and then press Login

    math macmail 1

    4. You will then be asked to please enter and confirm your new Novell Password. Do this following the Password Requirements on the page and then press Change Password.  If the change was successful you will get a message that states “Your Novell password has been changed” and you may proceed with the rest of the Apple Mail setup.

    math macmail 2a

     Novell password successful change message

    5. Launch Apple Mail.
    6. Go to the top menu bar on your screen and click on the item labeled “Mail”
    7. Click on Add Account

    math macmail 3

    8. Select “Add Other Mail Account…” and press Continue

    math macmail 4

    9. Fill out this information, put your full name as you want it to appear to others in the field labeled Full Name, your full email address in the field labeled Email Address and your new Novell password in the field labeled Password. Press Create.

    math macmail 5

    10. In the next screen enter “imap.math.rutgers.edu” in the field labeled Mail Server, your user name in the field labeled User Name and your Novell password in the field labeled Password. Press Next.

    math macmail 6

    11. In the next field leave the Path Prefix empty, put 993 in the Port field and check the SSH box. The Authentication dropdown should have Password selected. Press Next.

    math macmail 7

    12. In the field labeled SMTP Server type “smtp.math.rutgers.edu”, type your user name in the User Name field and your password in the Password field. Press Create.

    math macmail 8

    13. Go to the top left hand side of the screen and press the menu item
    labeled Mail. Click on Preferences

    image9

    14. Click on your Math mail account under the Accountstab. Next, click
    on the Outgoing Mail Server (SMTP) dropdown and press "Edit SMTP List"

    image10

    15. Highlight the smtp.math.rutgers.eduitem.  Then click on the Advanced tab.
    Set the port to be 567, make sure the Use SSL box is check and
    Authenticationdropdown is set to Password. Press OK.

    image11

    16. You have successfully set up your connection to the new Math Mail Server for use with Apple Mail. If you have had any problems with this guide please submit a workorder specifying your difficulties to sasit.rutgers.edu/submit-a-workorder.

  • Connecting to a Mac with Apple Remote Desktop

    DO THE FOLLOWING STEPS ON YOUR OFFICE MAC:

    1. Download the SAS Apple Remote Desktop package from- http://sasdeploy.rutgers.edu/mac/rutgers-apple_remote_manage.pkg.zip.
    2. Go to your Downloads folder in your home directory.

      remote mac to mac 01

    3. Right click or control click on rutgers- app_remote_manage.pkg and choose open NOTE: You can’t double click, it’s not a signed package registered with apple.

      remote mac to mac 02

    4. The installer will launch, click continue.
    5. Click Install.
    6. Enter an Admin username if prompted.

      remote mac to mac 03

    7. After the package successfully installs, a dialog box will appear.
    8. NOTE: Write or Take a Picture with your phone of the IP ADDRESS once the window below appears, YOUR OFFICE MACHINE WILL HAVE A DIFFERENT IP ADDRESS THAN THE ONE SHOWN BELOW:

      remote mac to mac 04

     

    NOTE: If your office machine is running OS 10.14. or 10.15 please refer to the section “OS 10.14 – 10.15 Users” at the bottom of the page, before trying to connect from home.

     

    CONNECTING FROM HOME (DO THE FOLLOW STEPS ON YOUR HOME MAC):

    1. From your home, connect to the Rutgers University VPN.
    2. Launch Safari and go to vnc://.

      remote mac to mac 05

    3. This will launch the built in VNC client.
    4. Enter the username and password that you use to login to your Office Mac.

      remote mac to mac 06

    5. Click Sign In.

     

    OS 10.14 – 10.15 Users

    If you have Mac OS 10.14-10.15 installed on your Mac, there is a bug in activating Apple Remote Desktop, user intervention is required. To determine if you have Mac OS 10.14 or 10.15 installed on your Mac, click on the Apple in the upper left corner and choose About This Mac.

     

    remote mac to mac 07

     

    If the dialog box that appears has OS 10.14 or OS 10.15 as the version, follow these instructions:

     

    remote mac to mac 08

     

    1. After running the Rutgers-apple_remote_manage.pkg installer.
    2. Open System Preferences.
    3. Click on Sharing.

      remote mac to mac 09

    4. Uncheck and then re-check the Remote Management box.

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  • Connecting to a Windows Machine from a Mac with Remote Desktop

    With Microsoft Remote Desktop, you can connect to your office desktop from off-campus and access all your programs, files, and network resources just as if you’re sitting at that computer.

     

    Required Items:

    1. Minimum OS X Version: 10.12 (MacOS Sierra) or later
    2. Connect to the Rutgers VPN
    3. IP Address of your Office PC
    4. Download/Install Microsoft Remote Desktop

     

    Locating the IP Address of your office PC

    1. Right Click the Windows icon office windows from mac 02 in the lower left of your screen
    2. Left Click “Search”
    3. Type cmd in the search field
    4. Click Command Prompt

      office windows from mac 01

    5. The command prompt window should open; now in the open line, type ipconfig and press Enter:

      office windows from mac 03

    6. You’ll see the IP Address of your Office PC listed right above the subnet mask. Look for the number that starts with “172” and make a note of it.

     

    Using Microsoft Remote Desktop

    1. Download/Install “Microsoft Remote Desktop” from the App Store
    2. Open “Microsoft Remote Desktop”
    3. Click “Add Desktop” or the “+” button

      office windows from mac 04

    4. Enter the Following: a. PC NAME: IP Address of your Office PC:9833 (eg. 176.16.30.1:9833) b. User Account: “Ask me every time”
    5. Click “Save”

      office windows from mac 05

    6. Double Click the saved Desktop Icon

      office windows from mac 06

    7. Enter the following:
      • Username: RAD\NetID
      • Password: Your NetID Password
    8. Click the “Done” button

      office windows from mac 07

     

    Troubleshooting

    If you get a Certificate Couldn’t be Verified Message:

    office windows from mac 08

     

    1. Click Show Certificate
    2. Select “Always trust …”

      office windows from mac 09

    3. Click Continue
    4. Enter your macbook/Imac credentials when the “You are making changes to your Certificate Trust Settings” pop up window appears.
    5. Click Update Settings

      office windows from mac 10

    6. Click Continue

     

    NOTE: Please keep in mind that you should minimize or exist your Remote Desktop session before trying to use videoconferencing or calling software. If you run those software programs on the office computer you're remote controlling, it will use the camera and/or microphone on the office machine.

  • Connecting to a Windows Machine from Windows with Remote Desktop

    How Do I Remotely Access my On-Campus PC?

    With Remote Desktop Connection, you can connect to your office desktop from off-campus and access all your programs, files and network resources just as if you’re sitting at that computer.

    First, you’ll need to know you’re the IP address of your office computer. To find that, follow these directions:

    Click Start, and in the search box type cmd. Next, click on the program cmd.

     

    remote access pc 1

     

    The command prompt should open; now in the open line, type ipconfig and press Enter:

     

    remote access pc 2

     

    You’ll see your IP address listed right above the subnet mask. Look for the number that starts with “172” and make a note of it.

    Once you have the IP address, and after connecting to the Rutgers VPN as detailed above, search for “Remote Desktop Connection” on your home PC and launch it.

    Enter the IP address of your office computer followed by :9833. (see example below).

    Enter the username as “RAD\yournetid, e.g. RAD\jsmith. The password is your NetID password.

     

    remote access pc 3

     

    Once Remote Desktop connects a window will open displaying your office PC’s screen.

    It’s best to use Full Screen Mode by clicking on the Maximize icon.

     

    remote access pc 4

     

    Once you’re in Full Screen mode you can use the minimize button to minimize your office PC’s screen or click on the X to close the session to your office PC.

     

    remote access pc 5

     

    If you have multiple monitors on your home PC, you can set Remote Desktop to use them when connecting to your office PC.

    Under Display > Select “Use all my monitors for the remote session.

     

    remote access pc 6

     

    NOTE: Please keep in mind that you should minimize or exist your Remote Desktop session before trying to use videoconferencing or calling software. If you run those software programs on the office computer you're remote controlling, it will use the camera and/or microphone on the office machine.

    You can also use these same directions to connect to an on-campus Windows computer from a Mac computer. Search for “Microsoft Remote Desktop” in the app store and install the client.

  • Connecting to the Rutgers VPN with Cisco AnyConnect on a Mac

    VPN (Virtual Private Network) Client Overview

    Rutgers VPN utilizes the Cisco AnyConnect Secure Mobility Application to provide secure remote access functionality for end users running Microsoft Windows, macOS, or Linux. As of July 1, 2019, the Cisco client is the only officially supported method for VPN connections at the University. Service activation is available at https://netid.rutgers.edu/

    If you have not previously installed the Cisco AnyConnect client, you can authenticate to the VPN through a web-browser which will allow you to download and install the appropriate AnyConnect client. Simply visit https://vpn.rutgers.edu and complete login.

    Using the VPN

    Once the installation is complete, the “Cisco Anyconnect Secure Mobility Client” will be located in the Cisco folder, located in Applications after the initial download. The icon will look like this:

    connect vpn anyconnect mac 01

    1. Open the “Cisco AnyConnect Security Mobility Client” application.
    2. Enter the address of the VPN: vpn.rutgers.edu

      connect vpn anyconnect mac 02

      NOTE: You must be enrolled in Duo 2FA (NetID+) NetID+ 2-factor authentication information: https://netid.rutgers.edu/setupTwoFactorAuthentication.htm

    3. You will see fields for Username, Password, and Duo Action/Second Password (see below). The options are detailed in the dialogue box.

      connect vpn anyconnect mac 03

      1. The Username will be your NetID
      2. The password field for either will be your NetID Password
      3. For 2FA, you have 4 options to enter in the Second Password/Duo Action field:
        • Enter a 6 digit Duo Passcode. These are generated either by a Hard Token, showing the passcode in the Duo Mobile App, or from a previous “SMS” request. Simply type in the 6 numbers and hit OK.
        • Type the word “push”. This will send a push notification to the primary device you have enrolled with Duo through NetID+ with the option to Accept or Deny.
        • Type the word “phone”. You will receive a phone call to the primary device you have enrolled with Duo through NetID+ with touch tone options to Accept or Deny.
        • Type the word “sms”. You will receive a text message to the primary device you have enrolled with Duo through NetID+ containing passcodes you can use to logon.
    4. Once the credentials have been entered click OK
    5. You should now be connected to the VPN and the icon should reflect this by having a small lock on it like this:

      connect vpn anyconnect mac 04

     

    NOTE: When you are finished with University business, always remember to end the VPN session!

     

    Ending a VPN Session

    1. To end your session, locate the AnyConnect icon in the menu bar on the top right of your display. Clicking the icon gives the option to view details of your session (Open), to end your session (“Disconnect”) or to end your session and close the AnyConnect application (Quit).

    2. Choose “Disconnect” or “Quit” when you are ready to terminate the connection based on your preference.

  • Connecting to the Rutgers VPN with Cisco AnyConnect on Windows

    VPN (Virtual Private Network) Client Overview

    Rutgers VPN utilizes the Cisco AnyConnect Secure Mobility Application to provide secure remote access functionality for end users running Microsoft Windows, macOS, or Linux. As of July 1, 2019, the Cisco client is the only officially supported method for VPN connection sat the University. Service activation is available at https://netid.rutgers.edu/.

    If you have not previously installed the Cisco AnyConnect client, you can authenticate to the VPN through a web-browser which will allow you to download and install the appropriate AnyConnect client. Simply visit https://vpn.rutgers.edu and complete login.

     

    Using the VPN

    Once the installation is complete, the “Cisco AnyConnect Secure Mobility Client” will be located in your start menu, under the Cisco folder. It may also already be running in your system tray. The icon will look like this: Connecting VPN Cisco AnyConnect Windows 2

    1. Either launch AnyConnect from your start menu, or double click the icon in the system tray if available and you will be presented with the connection screen, which should look like this:
    2. Enter the address of the VPN: vpn.rutgers.edu

      Connecting VPN Cisco AnyConnect Windows 1
      NOTE: You must be enrolled in Duo 2FA (NetID+) NetID+ 2-factor authentication information: https://netid.rutgers.edu/setupTwoFactorAuthentication.htm

    3. You will see fields for Username, Password, and Duo Action/Second Password (see below). The options are detailed in the dialogue box.

      Connecting VPN Cisco AnyConnect Windows 3

      • The Username will be your NetID
      • The password field for either will be your NetID Password
      • For 2FA, you have 4 options to enter in the Second Password/Duo Action field:

      Enter a 6 digit Duo Passcode. These are generated either by a Hard Token, showing the passcode in the Duo Mobile App, or from a previous “SMS” request. Simply type in the 6 numbers and hit OK.

      Type the word “push”. This will send a push notification to the primary device you have enrolled with Duo through NetID+ with the option to Accept or Deny.

      Type the word “phone”. You will receive a phone call to the primary device you have enrolled with Duo through NetID+ with touch tone options to Accept or Deny.

      Type the word “sms”. You will receive a text message to the primary device you have enrolled with Duo through NetID+ containing passcodes you can use to logon.

    4. Once the credentials have been entered click OK
    5. You should now be connected to the VPN and the icon should reflect this by having a small lock on it like this: Connecting VPN Cisco AnyConnect Windows 4

     

    NOTE: When you are finished with University business, always remember to end the VPN session!

     

    Ending a VPN Session

    1. To end your session, locate the AnyConnect icon in the system tray on the bottom right of your display. Right clicking the icon gives the option to view details of your session (Open), to end your session (“Disconnect”) or to end your session and close the AnyConnect application (Quit).
    2. Choose “Disconnect” or “Quit” when you are ready to terminate the connection based on your preference. Alternate Click menu:
  • Connecting to the W: Drive from Home - Mac

    IN ORDER TO CONNECT TO RAD.RUTGERS.EDU YOU MUST HAVE IT ADDED AS A DNS ENTRY

    1. Launch System Preferences
    2. Click on Network
    3. Choose Ethernet or Wi-Fi depending on which interface you are using to get online
    4. Click on Advanced

      connect w drive mac 1

    5. Choose DNS from the tabs

      connect w drive mac 2

    6. Click the + button
    7. Type in rad.rutgers.edu to Search Domains
    8. Hit Enter on your keyboard
    9. Click OK

     

    NOTE: You must connect to the Rutgers VPN prior to doing the steps below

     

    1. From the Mac OS X Finder, hit the Command+K to bring up the ‘Connect to Server’ window,
      • Then add the drive path you wish to connect to:
        Home Drive: smb://rad.rutgers.edu/dfs/Sas +OUName + Home e.g., smb://rad.rutgers.edu/dfs/SasEnglishHome
        W Drive: smb://rad.rutgers.edu/dfs/sas
        Webpages: smb://rad.rutgers.edu/dfs/sas/Webpages/OUName e.g., smb://rad.rutgers.edu/dfs/sas/webpages/English

        connect w drive mac 3

    2. Click the “Connect” button
    3. Enter the following:
      • Username: rad\netid ( eg. rad\rcamilo )
      • NetID password

        connect w drive mac 4

    4. Click the “Connect” button
  • Connecting to the W: Drive from Home - Windows

    NOTE: You must connect to the Rutgers VPN prior to doing the steps below

    1. In Windows 10, type the following in the white window at the bottom of screen that says Type here to search \\rad.rutgers.edu\dfs\sas\

      connect w drive windows 1

      • If the search box is not visible right click on a blank space on your task bar, click on Cortana, and click on Show search box

        connect w drive windows 2

    2. Hit Enter on your keyboard
    3. It might take 1-2 minutes to connect, but you will get a “Enter network Credentials” popup window, enter the following:
      • Username: rad\netid   ( eg. rad\tsmith )
      • NetID password
    4. This will open a window providing access to all the folders you have on the W: drive
  • Connecting to Your Office Mac from Home with Windows

    DO THE FOLLOWING STEPS ON YOUR OFFICE MAC:

    1. Download the SAS Apple Remote Desktop package from- http://sasdeploy.rutgers.edu/mac/rutgers-apple_remote_manage.pkg.zip
    2. Go to your Downloads folder in your home directory

      office mac from windows 01

    3. Right click or control click on rutgers- app_remote_manage.pkg and choose open. NOTE: You can’t double click, it’s not a signed package registered with apple

      office mac from windows 02

    4. The installer will launch, click continue.
    5. Click Install
    6. Enter an Admin username if prompted password

      office mac from windows 03

    7. After the package successfully installs, a dialog box will appear-
    8. NOTE: Write or Take a Picture with your phone of the IP ADDRESS once the window below appears, YOUR OFFICE MACHINE WILL HAVE A DIFFERENT IP ADDRESS THAN THE ONE SHOWN BELOW:

      office mac from windows 04

     

    DO THE FOLLOW STEPS ON YOUR HOME WINDOWS MACHINE:

    1. From your home, connect to the Rutgers University VPN.
    2. You will need to download VNC Viewer from https://www.realvnc.com/en/connect/download/viewer/
    3. Click on the installer once it finishes downloading
    4. Click OK for the Select a language window
    5. Click Next
    6. Select “I accept the terms …” and click Next

      office mac from windows 05

    7. Click Next
    8. Click Install
    9. Click Finish
    10. Open the VNC Viewer from your Programs List

      office mac from windows 06

    11. Enter the ip address of your office machine
    12. Enter the username and password that you use to login to your Office Mac.

      office mac from windows 07