• DESCRIPTION: This application is used to compile data used in the implementing the university's new Voice over IP telephone system. The university has partnered with a telecommunications company called Aastra, which requires the data that is used in setting up each new telephone to be in a very specific format. The system currently has information for over 6,000 telephones, running the gamut from the model of telephone, to the number that appears on the call ID display, to the building and jack number.


    • Rutgers Telecommunications Division
    • SAS IT Office


  • When users are moved to Rutgers Connect, all of the e-mail addresses that the user uses to receive mail will continue to work going forward, however, there are some limitations on what address can be used to send mail in certain circumstances.

    Multiple Domains

    Many areas have gone through name changes or have setup multiple domains to for different reasons.  For example, the School of Arts and Sciences Dean's Office currently uses the domain but we used to use when we were the Faculty of Arts and Sciences.  Currently, and in Rutgers Connect, both of these domains will continue to work for mail reception.  However, Rutgers Connect will no longer permit mail to be sent using

    Departments that have used mutliple domains will have to choose a single domain as their official domain address and that is what will be used for all outgoing mail when using Rutgers Connect.

    Your Outgoing E-mail Address in Outlook and Outlook Web Access

    Rutgers Connect (RC) limits what addresses mail can be sent from.  Currently only two addresses are officially supported in Outlook and Outlook Web Access. They are:

    This email address is being protected from spambots. You need JavaScript enabled to view it. - This is simply your NetID and your primary domain.  This is also the address you will use when you login to Rutgers Connect.  

    This email address is being protected from spambots. You need JavaScript enabled to view it. - The vanity address has been around for some time and is still in use.  You can configure up to three vanity addresses by visiting  On this page you can also choose one of these three addresses to be your 'SendAs' address in Rutgers Connect.  Once you make this selection you will be able to send mail using Outlook and Outlook Web Access.  There is currently one downside to using this method.  You need to select this alternate outgoing address every time you send a message.

    Your Outgoing E-mail Address in Other Desktop Clients (e.g. Thunderbird, Mac Mail, etc)

    When using the Microsoft method of attaching to Rutgers Connect through Outlook and Outlook Web Access, the sending address is limited to the two listed above and, if you want to use an alternate address, you have to choose it each time.  If you are using an alternate desktop client you have some additional options.

    When connecting alternate mail clients, you have the option of choosing a username that differs from your NetID or vanity address.  If you have an alias setup in Rutgers Connect, you can send using that address and you don't have to choose it each time you send a message.

    For example, assume Jane Smith has been assigned NetID 'js123' and she has chosen a vanity address of This email address is being protected from spambots. You need JavaScript enabled to view it. but her department set her up in their mail system as This email address is being protected from spambots. You need JavaScript enabled to view it..  When she was migrated to Rutgers Connect, an alias was created called This email address is being protected from spambots. You need JavaScript enabled to view it. that points to This email address is being protected from spambots. You need JavaScript enabled to view it..  Since this alias exists in Rutgers Connect, Jane can setup Thunderbird to continue sending mail as she always has, as This email address is being protected from spambots. You need JavaScript enabled to view it..  Note that you can't simply choose any address you'd like, the address has to exist in Rutgers Connect in order for this to work.

    Using Rutgers Connect from a Mobile Device

    Mobile devices generally connect using the same mechanism as Outlook and Outlook Web Access so they have the same limitations with respect to outgoing mail addresses.  However, there is an SAS supported alternate method of configuring your mobile device so you can continue sending mail using the alternate e-mail address while maintaining compliance with the Mobile Management requirement in Rutgers Connect.

    Future Developments

    Rutgers has been in active talks with Microsoft and our migration vendor to find a way to get around these issues in Rutgers Connect.  We are seeking a solution to both the requirement to choose an alternate address each time you send and the limitation on outgoing addresses from Outlook, Outlook Web Access and similarly connected devices.  There is no current timeframe for these issues to be resolved.

  • There is an automated installer for the WebDrive client (WebDAV, FTP, SFTP drive mapping software).  It will install either the 32 or 64-bit version of the Windows client, register the software, and import settings for NetStorage for the current user account.  Upgrading from an older version of WebDrive may result in unpredictable behavior, so it is best to uninstall the old version first.

    The installer is available for download (from RU networks):
    Download: WebDrive12.exe

    NetDrive doesn't work with Windows 7, and multiple users were having problems using the web browser method to access NetStorage.  WebDrive is compatible with Windows XP, Vista, 7, and 8.  The automated installer works on XP, 7, and 8.

    We have a site license for WebDrive ( that includes installation on University and personally owned computers for faculty, staff, and students.

    Also, WebDrive can be used for file transfer on Apps ( using the server name

  • Background:

    This utility is meant mainly for machines without the Novell client installed, typically off campus, where "regular" drive mappings are required or desired.  (For light use, we still recommend Netstorage or WebDrive.)  Use of this utility simplifies the process of mapping drives to the Novell servers for H: and W: access, etc.  This behavior can be manually simulated -- the utility is merely a convenience.  For more information, please submit a workorder.


    A VPN connection is required for use off-campus.  High speed internet access is also advisable.  Admin rights may be required the first time it is run.  The following drive letters must also be free:  H:, L:, N:, R:, S:, W:, Y:.  Note that some drive letters may be in use by local devices on your system (e.g., usb hard drives, storage card readers).  In some cases, the drive letters for these devices may be reassigned using the Disk Management utility in Windows (diskmgmt.msc) by those with technical knowledge.  Improper use of the Windows disk manager can cause errors, system malfunction, or loss of data.  For more information or assistance, please submit a workorder.


    1. If you are off-campus, connect to the University VPN.
    2. Download the utility from and double-click it.  You can safely ignore any warnings about the executable being unsigned or unknown and allow it to run.
    3. If the utility tells you that a security change is required, click Yes to allow it to happen.  If you are warned that admin rights are needed to make the change, re-launch the program As Administrator (i.e., with elevated rights).  This is only required the first time.  Subsequent runs should be launched "normally" (non-elevated) to allow you to access the drive mappings.*
    4. Follow the prompts to supply Novell context (department), username, and password.
    5. Upon successful drive mapping, access the drive letters through whatever mechanism you normally use -- e.g., Windows Explorer, Word's File --> Open menu, etc.
    6. When you are finished using the drives, run the utility again and choose to Disconnect when prompted.  This will unmap the drives.  Alternatively, you can disconnect each drive manually -- e.g., in Windows Explorer, right click the drive and choose Disconnect.  For performance reasons, it's best to disconnect the drives before disconnecting from the VPN.
    7. Disconnect from the VPN.

    * If you are told the drives mapped successfully but don't see them in Windows Explorer, be sure you have run the utility *without* admin rights.  For security reasons, newer versions of Windows keep elevated processes separate from "normal" processes like your desktop session.  To make the drives accessible to your session, they have to be mapped without elevation.

  • DESCRIPTION: Web app for remote administration of Rutgers SAS Classroom PC podiums. Allows for direct remote access as well as handling of trouble tickets.


    • SAS IT Office


  • This guide will be used to configure your access to your email using Apple Mail for the new Mathematics Mail Server.
    You will be utilizing your Novell password to access this account. If you have not done so already you will need to set your Novell Password through If you have already set your Novell Password you may skip to Step 5.

    1. First, we need to set your new Novell Password to ensure security and proper usage.  Start by following this link (
    2. In the dropdown menu select NetID Username and Password
    3. Type your NetID into the field labeled “Username” and your NetID password in the field labeled “Password” and then press Login

    math macmail 1

    4. You will then be asked to please enter and confirm your new Novell Password. Do this following the Password Requirements on the page and then press Change Password.  If the change was successful you will get a message that states “Your Novell password has been changed” and you may proceed with the rest of the Apple Mail setup.

    math macmail 2a

     Novell password successful change message

    5. Launch Apple Mail.
    6. Go to the top menu bar on your screen and click on the item labeled “Mail”
    7. Click on Add Account

    math macmail 3

    8. Select “Add Other Mail Account…” and press Continue

    math macmail 4

    9. Fill out this information, put your full name as you want it to appear to others in the field labeled Full Name, your full email address in the field labeled Email Address and your new Novell password in the field labeled Password. Press Create.

    math macmail 5

    10. In the next screen enter “” in the field labeled Mail Server, your user name in the field labeled User Name and your Novell password in the field labeled Password. Press Next.

    math macmail 6

    11. In the next field leave the Path Prefix empty, put 993 in the Port field and check the SSH box. The Authentication dropdown should have Password selected. Press Next.

    math macmail 7

    12. In the field labeled SMTP Server type “”, type your user name in the User Name field and your password in the Password field. Press Create.

    math macmail 8

    13. Go to the top left hand side of the screen and press the menu item
    labeled Mail. Click on Preferences


    14. Click on your Math mail account under the Accountstab. Next, click
    on the Outgoing Mail Server (SMTP) dropdown and press "Edit SMTP List"


    15. Highlight the smtp.math.rutgers.eduitem.  Then click on the Advanced tab.
    Set the port to be 567, make sure the Use SSL box is check and
    Authenticationdropdown is set to Password. Press OK.


    16. You have successfully set up your connection to the new Math Mail Server for use with Apple Mail. If you have had any problems with this guide please submit a workorder specifying your difficulties to

  • Documentation for IT Staff is being migrated to Grokbox.  Legacy documentation is below.

    Take me to the Grokbox Documentation.

  • Policies, procedures and important information for SAS Technicians working on Douglass Campus.

    Basic Information:

    Regina B. Heldrich Science Building Tech Room (205)

    • Please keep the office as neat as possible. 

    • Keep the floor as clear as you can so Cleaning Services can vacuum.

    • Throw away or recycle unneeded items (bottles, newspapers, etc).

    • Stacey (HSB 205) has the keys to open up this office. When Stacey is not in, please go to room 100 for access.  If you borrow a set of keys, please make sure you return it by the end of the day!

    • Keep all software media in the cabinet when not in use.

    • When you are done installing software for a department's computers, please remember to return the software licenses and media to the department so they can keep track of what software they own.

    • Keep the cabinet locked when nobody will be in the office.

    • When the last full-time staff member in the tech room leaves for the day, any technicians still around must also leave the suite. (This is because part-time employees may not hold office keys).  You can log out of the Timeclock system from the field. 

    IP Addresses

    When setting up a computer that needs a new IP address, pleasesubmit a work order with the following information:

    • MAC address
    • MAC address and IP Address of computer being replaced (if applicable)
    • Building
    • Room number
    • Port number
    • User name
    • Department 

    For more information see:  Douglass Campus Network Information

    Work Orders

    If you have a work order in your queue that has not been completed, and you won't be in the next business day, please put it in your supervisor's queue - unless the requestor can wait until you are back for the problem to be resolved. If you have been corresponding with the requestor via email, let me know that you won't be in and that someone else will follow up with them

    Please don't hold workorders open to wait for the user to confirm things are working.  If you believe you have resolved the problem, simply close the workorder, and include a description in the log entry of what you did to resolve the problem.  The user will receive the log entry as an email, and can always click the link in the email to re-open the work order if the problem persists.

    Non-SAS Work Orders

    SAS Computer Support charges Non-SAS departments for support services. When handling work orders with "(Non SAS)" in the department name, it is imperative that you follow these procedures:

    These departments have been instructed to place a separate workorder for each computer that needs service, and in addition, the serial number field needs to be accurate. (This will be our internal # for billing purposes)  If the serial number has not been filled out correctly, make sure you update this information when you complete the workorder.

    Since we will bill these departments by the hour, you need to complete the "Work Completed" hours field, in the Workorder system, a accurately as possible, following these simple rules: 

    1. Travel time is included in the total amount of hours
    2. Billing is done in half-hour increments with a minimum of 1 hour per workorder
    3. The total amount of hours needs to be a reasonable figure that indicates actual work done to complete the workorder.
      Please remember to be as professional as possible when working in these departments. Keep in mind that these departments are paying us for service, which increases our responsibility to avoid mistakes or errors.

    Local Usernames:

    • PCs: When setting up a new PC, make sure the primary user’s local Windows username matches the user’s Net ID.

    • Macs:The Mac OS "short name" should match the Net ID. 

    PC Setup Checklist: 

    Physical Security

    • Please lock offices after working on computers.
    • If you borrow a key to get into an office, make sure you lock the door when you're done on the computer.  Make sure you lock all locks, including deadbolts and door knobs, if more than one lock is on the door.
    • If departmental staff lets you in to work on a computer, please let them know as soon as you're done so they can lock the door after you.

    RJ-45 Wiring Schemes:

    We have a crimping tool, spool of CAT-5 cable, RJ-45 ends, and cable strippers.  Here is a diagram of RJ-45 Wiring Schemes.

    Safety Issues

    If you encounter dangerous conditions on sidewalks or driveways such as ice, snow, or other hazards, please follow these steps:

    • Contact Facilities and let them know so they can address the situation.  The "Service Request Form for the Cook/Douglass Campus" is located online at: Alternately, you can call: 848-445-3000.
    • Look for an alternate route
    • If you are carrying equipment such as computers or monitors between buildings (regardless of weather conditions) please use the hand truck in the tech room to minimize your chance of slipping
    • If there is no alternate route, reschedule the work order until Facilities can address the situation (for example, cleaning ice or snow)

    Sanitizing computers going to Surplus

    If any computers are going to surplus, the hard drives must be sanitized to erase any confidential or Non-Private Personal Information (NPPI).  You should boot the computer with a Darik's Boot and Nuke CD and let Darik's Boot and Nuke erase all the date.  There should be some Darik's Boot and Nuke CDs in the tech closet.

    Use of Computers (Tech Room)

    Please be advised that computers, computer equipment, and software media are intended for work usage.  Use of computers to copy music CDs, download illegal mp3's or unlicensed software, or any other action that violates the Acceptable Use Policy will be considered cause for termination.

    Using the Timeclock system

    The Technician Timeclock system can be accessed via the following link:Time Clock. Please follow these policies regarding the timeclock:

    • You should always clock in and clock out from a computer in the tech room.  If you are in the field and have to leave after finishing a work order, you can clock out from a computer in the department you are working in.
    • Do not clock in or out from home! If you have forgotten to clock in or out, let your supervisor know as possible so your hours can be corrected
    • You should clock out for lunch break (12 noon) and clock back in at 1pm if lunch hour falls within your shift.

    Work-Study Students

    Students are not allowed to study during work hours.  This is a legal requirement necessary for Rutgers to obtain Federal Work/Study funding.  Please do not study while you are clocked in at work.  If things are slow, please ask your supervisor to find something for you to do. 

    Emergency preparedness

    Rutgers emergency procedures assume that each facility will have a departmental emergency procedure plan.  The SAS Business Office has provided us with some supplies in case an event occurs that requires us to remain in Ruth Adams Building for a period of time until departure is considered safe.

    We have some emergency supplies in the office suite, including a first aid kit, flashlight, battery operated radio, and other supplies.

    Those of you that are students may also have access to other University resources in the event of an emergency. For more information, please consult the Office of Emergency Management web site at:

    Office of Emergency Management

  • Network:
    Davison: Sociology (VLAN121)
    Douglass Chemistry: Basement (VLAN203)
    Douglass Chemistry: Douglass Project (VLAN201)
    Douglass Chemistry: Douglass Project Lab (VLAN202)
    Douglass Chemistry: MSLC (VLAN205)
    Douglass Chemistry: Physics Labs 209-210 (VLAN204)
    Ruth Adams: Academic Services
    Global Center:160 Ryders Lane
    Hickman: Floor 1 & 2
    Hickman: Floor 3 & 4
    Hickman: Lab Network
    Loree: English
    Loree: Exercise Science
    Loree: Religion
    Loree: Youth Sports Council
    OldBioSci: Anthro Fac/Staff
    Ruth Adams: American Studies
    Ruth Adams: Anthropology
    Ruth Adams: Douglass Cluster
    Ruth Adams: Language Lab
    Ruth Adams: Language Lab (New)
    Ruth Adams: Smart Classrooms
    Ruth Dill-Johnson Crockett: Women's Studies
    Voorhees Chapel: Women's Studies


    DNS Servers:

      A current list is at:


  • You should first review the FAQ available on the OIT Rutgers Connect Site

    How secure is the new system?

    Microsoft has guaranteed that all data will be transmitted securely between our systems and theirs as well as between its own data centers.   It is also encrypted at rest on Microsoft’s storage. All information is stored in the United States and in compliance with federal information protection and security standards including HIPAA and FISMA. Users who deal with Protected Health Information (PHI) will have additional protections enabled on their accounts to ensure that data sent from the system is only transferred to systems with protections required for PHI.

    How private is the data in the new account?

    The Rutgers policy on data privacy have not changed.  Data stored in the Rutgers Connect account is protected by policy and with technological safeguards.  The Rutgers Computing Policies and Guidelines contain detailed protections regarding the use of the systems and access to data by both users and system administrators.

    Are we required to use the new system?

    The President has mandated that faculty and staff use Rutgers Connect for all Rutgers business. Automatic forwarding out of the system will not be permitted (manual forwarding of individual messages will work as always) and all official communications will be addressed to accounts in Rutgers Connect. 

    Can I use ScarletMail?

    The President has mandated that all faculty and staff be on one system and that system is Rutgers Connect.  No automatic forwarding from Rutgers Connect will be possible and this includes forwarding to ScarletMail (manual forwarding of individual messages will work as always).  While users will maintain their accounts in ScarletApps so they can continue to use the other features of that platform, all Rutgers business should be conducted through Rutgers Connect.

    I have more than one account so, if only one account is being migrated, what will happen to the others?

    Only one account is being migrated by the vendor we've hired to help with this process and that's what we're calling your primary account.  All other accounts that are on Rutgers systems are called secondary accounts and the RUMigrated tool will allow you to both specify a primary and provide details on your secondary accounts.  The vendor, in cooperation with OIT and SAS IT, will migrate the data from your primary account and SAS IT staff will help you migrate the data from any secondary accounts.  If you're using an account on an external system for Rutgers business (e.g. Gmail, Yahoo, etc) we will help you with that migration as well.  If an external account is your "primary" account then you can either choose some other Rutgers account as your primary or select the option that says you don't want your mail migrated by OIT.  SAS IT staff will assist you with that migration.

    Do I have to use Outlook or can I continue to use my existing e-mail client?

    Rutgers Connect supports many methods of reading e-mail so users can continue to use their existing clients.  We do suggest that users become faimilar with the webmail client because that is the easiest way to access your mail from alternate locations and serves as a backup if there are problems with your client. For those running on Windows or Mac, Outlook is the best choice to take advantage of all of the features available in Rutgers Connect.  For users who don't wish to use Outlook or can't because they're running Linux, any IMAP compliant mail client should work with Rutgers Connect.

    How can I access the calendar if I'm not using Outlook?

    If your system doesn't run Outlook we suggest using the web client to access e-mail.  This is similar to the web client that most people use to access other calendars like Google Calendar.  If you're on a Mac you can also use the iCal software that is bundled with your system.

    If only active faculty and staff will be on Rutgers Connect, what system will students and retirees use?

    Anyone without an active employee role and is entitled to a Rutgers e-mail account will be setup in, or moved to, ScarletMail unless their department asserts that they have some other active role and sponsors them for Rutgers Connect access.  During the second phase of the migration process (Account Cleanup, Shared/Task account review and ScarletMail migration) departments will be consulted to determine which accounts should be dropped, migrated to ScarletMail or migrated to Rutgers Connect.  After data has moved, an alias will be created so mail sent to the departmental account will be delivered to the users ScarletMail account.

    Will there be training?

    Yes.  There wil be both online and group training provided.  The vendor that was hired to help with the migration will be providing training materials with supplemental materials being provided by OIT and SAS IT.  More information on training will be provided as we approach the date of transition.

    There's no place to enter information about our shared/task/become accounts.  How are those being handled?

    During phase two of the migration process, SAS IT staff will work with each area to review their existing shared, task and/or become accounts.  We will review each account and determine whether the account is still needed and confirm who should have permission on the account.  At that time we will also determine if the account will be migrated by the vendor or if SAS IT staff will assist you with migrating the existing data to the new system.

    How will mailing lists be handled in the new system?

    If you setup any mailing lists in your existing software, you will have to move them to the new system manually.  This is one of the reasons that we are leaving the old mail servers online after people are migrated.  Centrally and school maintained systems like, and will continue to function as they have.  We may look at moving these functions into Rutgers Connect in the future but we have no plans to do so during the upcoming migration process. The only change that will occur in these systems relates to the e-mail addresses on the internal Rutgers lists.  Lists that e-mail internal communities like all faculty, all staff, etc, will be updated to ensure that messages are delivered to Rutgers Connect.  For users who are already using Rutgers e-mail addresses, things will remain unchanged.  Users who have external addresses listed in the mailing lists (like Gmail) will have those addresses changed to their new Rutgers Connect address.

  • Procedure for PCs:

    1.  On your computer, download and launch the viewer program from or

    2.  Instruct your user to visit, enter in your IP address, and click Go.  The user should download the remoteControl.vbs file that gets generated to their desktop, double-click the remoteControl.vbs file, and click "Open".

    3.  In a few moments, you should see a vnc prompt asking you for a password.  (Sometimes this window does not show on top of others.  Watch your taskbar for the new icon or minimize all your other windows.)   You will need to enter the standard password to start the remote session.

    4. When you are finished with your remote control session, close your viewer program and instruct your user to right-click the "eye" in the system tray and choose Close VNC.

    Procedure for Macs:

    1. Direct your user to and have them type in the ip of
    your workstation and hit go.

    2. Set up your vnc viewer to listen on port 5500 and have your Mac user launch the downloaded applescript named remoteControl.

    3. The script will download a vnc server to the Mac's desktop, launch it and make a connection to your workstation.

    4. Once you close the session, the server on the mac will shutdown and be moved to the trash.

  • SAS File Servers

    The School of Arts and Sciences uses the Rutgers Active Directory (RAD) for file and print sharing:

    • File Sharing–The sharing of computer data or space on the network. File sharing allows a number of people to use the same file or files with different levels of access privilege
    • Print Sharing–The sharing of printers on the network, which allows for printing redundancy in the event of printer failure
    • File Storage– Data can be stored on the server in a private or public location. Private locations can only be accessed by you while data stored in a public location can be accessed by anyone who has privileges to that data
    • File Server Backup– Data on the server is backed up regularly to prevent loss of data due to a system failure

    Using Your NetID

    • Faculty and staff are assigned at NetID during on-boarding. The NetID is a username/password that is used for many University-wide resources, including your own data, so keep it safe.
    • Campus-specific instructions on how to maintain your NetID are available on NetID information page.

    Site-Licensed Software

    • Software is offered to all faculty, staff and students for use on University owned computers and in some cases home computers
    • Antivirus software is available at no cost to Rutgers faculty, staff and students
    • OIT has contracted with various vendors to offer a variety of applications and system software at discounted prices exclusively to faculty and staff.
    • A complete list of licensed software, pricing and download instructions can be found at

    System Security

    It is critical to protect the access and integrity of computing resources. It is against university policy to attack or interfere with another system. The following practices should be followed in an effort to protect your system:

    • Use antivirus software and update it regularly
    • Open email attachments only if you are expecting them
    • Apply updates to Windows, Mac OS and Linux, as well as associated application software
    • Disable file sharing options
    • Back up important data onto other media, such as CDs or external encrypted hard drives
    • Keep your original software installation media just in case you need to rebuild your system
    • Use firewall software for added security
    • Do not leave your computer unattended in an unlocked room
    • Use a password protected screen saver

    For more information, visit

    Connecting to Rutgers networks from off-campus

    • To access resources that are restricted to Rutgers faculty, staff and students, you must use a technology called a “Virtual Private Network” (VPN). The necessary software to setup VPN comes with recent versions of Windows and Mac.
    • The software is also available at, as well as setup instructions.


    There are two "mass email" facilities in place at Rutgers, one (RAMS) is strictly for administrative and official course mailing lists. The other (listserv) is for University affiliated ad hoc mailing lists.
    There are a number of email lists already in place for those involved in computing at Rutgers. They tend to be subject or technology specific. They are all served from the listserv server and can be subscribed to using the same method. Send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with the following in the body of the message:


    Listname shoud be replaced by the name of the list (see below) to which you want to subscribe.

    pc_lan_admins- A low volume discussion list for administrators of PC based servers/networks (not limited to Microsoft).

    apple_admins- A low volume discussion list for administrators of Macintosh based servers/networks.

    linux_admin- A low volume discussion list for administrators of Linux based servers/networks.

    netware_admins- A low volume discussion list for administrators of Netware servers/networks.

    unix_admin- A low volume discussion list for administrators of Unix based servers and networks (predominantly, but not limited to Solaris).

    security_admins- A low volume discussion list for network security issues.

    net_people- A method by which the Telecommunications Division distributes announcements concerning network outages, maintenance schedules, and general information pertaining to the University network.

    network_admin- A method by which the Telecommunications Division distributes announcements

    video_admins- A forum for all things video, including streaming, multicasting, video conferencing for both room and desktop, as well as uses of RU-TV and much more concerning University network specific information.

    web_announce- offers periodic updates to decision-makers and information providers involved in creating the Rutgers web presence.

    web_developers- Provides information of value to designers and programmers about the university's presence.

    web_managers- Provides tips and tutorials for novice web developers such as administrators and other personnel assigned to manage unit/department web sites.

    Most, if not all of the above lists are "private" which means the list owner will have to process your subscription request and the email address from which you email to the list much be the same one that is subscribed to the list. This is done to keep the lists limited to Rutgers only people and keeps out spam.

    The Online Directory

    The Rutgers Online Directory is a central directory listing faculty, staff, and students at Rutgers
    University. It is intended to act as an online telephone directory and email directory. Most of the information comes from official administrative data. All full-time faculty and staff should be listed. However, in a few cases where faculty and staff are not paid by Rutgers in the usual way, they are not listed. Almost all registered students are listed. However, it is possible for a student to request either their entire entry or individual items to be omitted from display.

    Students have the option of hiding all or part of their information displayed on Rutgers Online Directory by accessing Student Online Directory Management page. If the Student Online Directory Management page is not accessed after a grace period of 2 weeks into the semester, then all information will be displayed on the Rutgers Online Directory. If a student is continuing (i.e. not new this year), whatever settings were in effect in the past for that student will continue unless changed by the student using the online update form available from the main Finding People screen or by accessing Student Online Directory Management page.

    To correct your information in the Rutgers Online Directory, follow instructions here.

    Using the Online Directory

    The easiest way to look someone up in the directory is through the main Rutgers web page. At the upper left corner of most pages, you'll see "Find: People". That will take you to the online directory search screen.  Search tips are available at the Directory homepage.  If you are logged into a UNIX system at Rutgers, you can also look up information in the online directory using the program "wpwhois".

    Making Changes to Data

    To update your information in the Online Directory, follow instructions here.

    Student information that is not on that form should be changed through the Registrar:

    • Camden (856) 225-6053
    • Newark (973) 353-5324
    • New Brunswick (848) 445-2778


    If you need help regarding changing information in the directory, contact the Help Desk on your campus (see

  • Accounts


    Shared Accounts

    Importing Contacts into Connect

    Office 365

    More help:  Workshops and Information Sessions

  • Please follow the instructions on this page to install a SAS network printer. If you need assistance with installing a printer please submit a workorder.

    Windows Printer Instructions

    Mac Printer Instructions

    To install printers on a computer running Windows 7 or later:

    1) On your keyboard press the windows key ⊞ and the R key on the at the same time to bring up the Run command box

    Press Windows key + "R"

    2) Type in \\, then click OK

    Type in \\, then click OK

    3) You will be prompted for a username and password, enter in your username as rad\<your NetID> and your password, check the box for "Remember my credentials" then click OK; for example if your NetID is lebowski123 you would type in rad\lebowski123 for the username

    Enter network credentials

    4) A new window will open showing all of the available printers. Double click on the printer you want to install it. Printers are named building-room-printer, so for example the printer on the 5th floor of the Rutgers Academic Building would be sem15-5131-printer-01; some rooms have multiple printers so in those cases you may see a printer ending in -02.  If you do not know which printer to install please submit a workorder.

    list of printers

    5) Print a test page to the printer you just installed and check if it printed; if you need further assistance please submit a workorder

    To install a printer on a Mac:

    1) Download and install the SAS Ricoh printer drivers package:

    2) Go to the Apple Menu and select System Preferences

    Apple Menu: System Preferences

    3) In the System Preferences window select Printers & Scanners

    System Preferences: Printers & Scanners

    4) Click the + button in the Printers and Scanners window and select "Add Printer or Scanner"

    Printers and Scanners: select Add Printer or Scanner

    5) In the Add window right-click (or control + click) in the empty space between "Windows" and the search field, then select "Customize Toolbar"

     Customize Toolbar

    6) Drag and drop the "Advanced" button to the top of the toolbar in the "Add" window, then click Done

    Add window

    7) Click on the Advanced button in the toolbar, then change the Type to "Windows printer via spoolss" and enter in the URL smb://<printer share name>
    <printer share name> is the name of the printer you want to install, so for example the URL for the Rutgers Academic Building 5th floor printer would be smb://
    The list of printer names can be found here: List of PaperCut printers and drivers
    Once you have entered in the printer share name change the "Name" field to an easily recognizable name such as SEM15-5131-PRINTER

    Windows printer via spoolss

    8) Click on "Choose a Driver" next to "Use" and then click on "Select Software"

    9) Look up which printer software you need for the printer you are trying to install here: List of PaperCut printers and drivers
    Once you have found which printer software the printer uses type in the printer model number in the search field and then select the printer and click OK

     Printer software

    10) Confirm that the URL is correct, the printer has an easily identifiable name and that the correct printer software is selected, then click Add

     Add printer

    11) The printer has now been added, try and print a test page to the printer

     Print test page

    12) The first time you print you will be asked for your username and password, enter your username as RAD\ and your password and check the box for "Remember this password in my keychain"

     Remember this password in my keychain

    13) Check to see if your test page printed, if you need further assisance please submit a workorder


  • Note: For university-owned machines managed by SAS IT only. Using these installers instead of those provided by OIT puts the machine into the SAS IT area of Cisco's management console, allowing us to adjust settings as needed and intervene in case of infection.

  • Microsoft Office 2010/2013 and Windows 7 need to contact the Rutgers volume activation servers at least once every 6 months to maintain their activation. If your computer has not connected to the Rutgers network in the last 6 months, Windows or Office may lose their activation status. The steps below detail how to re-activate Office and Windows when off-campus.

    1)     Connect to Rutgers VPN

    Run the Pulse Secure VPN client and connect to the Rutgers VPN with your NetID and password. If you do not have Pulse Secure, installation and configuration instructions can be found on this page:

    pulse secure main

    2)     Download Simple Activator

    Download the “Simple Activator” application by going to and click on the “Download the Simple Activator” link.

    3)     Run Simple Activator

    Run the SimpleActivator.exe file that was downloaded. Select either “Activate Windows” or “Activate Office”. If a button is greyed out then that product has already been activated or is not eligible for activation. When the activation has finished you should receive a message at the bottom of the Message Log that the activation completed successfully. You can now close the Simple Activator app and disconnect from the VPN.

    Simple Activator - Rutgers Volume Activator

    If you are still receiving messages that Office or Windows are no longer activated, please submit a workorder,

  • To change your NetID password, use the NetID Management Tool.

    If you have forgotten your password click here.

    For general information about your NetID, view the NetID and Services Activation System page.

  • *Note*

    If you have been experiencing any connection issues or sluggish performance please complete up to Step 3 and then reference the “If you are experiencing performance issues” appendix that follows after Step 5.

    Step 1:

    Log into your local machine that you will be connecting to the remote computer with. Before you connect to your remote machine there is certain information that you will need to gather for it. Open your internet browser and navigate to this page: Here you will find your IP Address listed as well as information regarding whether you are on a public or private network. (Figure 1) If you have a public IP address skip to Step 2, otherwise follow Step 1A.


    Screenshot of ""
    FIGURE 1

    Step 1A:

    Since you are on a private network you will need to connect to the Rutgers University Virtual Private Network (VPN). Follow the steps listed to download and install the VPN client on your local machine from here:

    Once you have successfully connected to the VPN proceed to Step 2.

    Step 2:

    Click Start, point to All Programs, point to Accessories, and then click Remote Desktop Connection. (Figure 2) If you found Remote Desktop Connection and launched it, continue to Step 3.

    If you cannot find Remote Desktop Connection through this method, go to Step 2A.

    Screenshot of desktop: Click start, all programs, accessories, and then Remote Desktop Connection

    FIGURE 2

    Step 2A:

    Click Start, click on the search bar and type “Run” without the quotes, click Run to open the prompt (Figure 3). When it comes up type “mstsc.exe” without the quotes and click OK (Figure 4). This will launch Remote Desktop Connection.

    Desktop screenshot: Search for "Run" (without the quotes) in the search bar
    FIGURE 3


    Desktop screenshot: Type in "mstsc.exe" (without quotes) and click OK
    FIGURE 4

    Step 3:

    In the Computer field, type the host name or the IP address of the computer to which you want to connect (Figure 5).

    If you were given a port number to enter along with the computer name/IP address then add a colon and the connection port number after the IP address. If you need to enter a port in the Computer field it will look similar to Figure 6 just without the placeholders.


    Screenshot of Remote Desktop Connection window: Type the IP address into Computer field
    FIGURE 5


    Re,pte Desktop Connection window screenshot: Add colon after IP address then port number in the computer field.
    FIGURE 6

    Step 4:

    Press Connect. At this point you will be presented with a login screen (Figure 7). This is where you are going to input your User Name and Password for the remote computer you are connecting to. Enter the correct information in these fields and click OK.


    Login Screen screenshot: Enter your credentials and press OK
    FIGURE 7

    Step 5:

    You will next be presented with a box that warns, “The identity of the remote computer cannot be verified. Do you want to connect anyway?” Press YES to this question. (Figure 8) You will now be successfully connected to the remote machine.

    Verification Pop-up screenshot: Press "Yes" at the bottom on the window
    FIGURE 8

    Appendix 1:

    If you are experiencing performance issues:

    Complete the first steps in the instructions up to Step 3 and then press the Show Options button instead of Connect (Figure 9). This will drop down an extension of the window that will present more options. In the Performance tab you will select which connection speed you will connect to the remote computer with. Below you will find three options for connection speed and the separate experiences you will have when using these options (if you would like to get a firm understanding of your connection speeds open your web browser and navigate to and press Begin Test):


    Remote Desktop Connection screenshot: Press "Show Options" on the left-hand corner of the window
    FIGURE 9

    Low-speed Broadband (56Kbp/s-2Mbp/s)


    Remote Desktop Connection screenshot: Choose "Low-speed broadband" then press "Connect"
    FIGURE 10


    Use this setting if you are still using a dial-up modem or have limited Internet connectivity. Connecting with this option will severely limit the graphical abilities of the Remote Desktop Connection and will not look very similar to the Desktop you are used to, the experience will be close to what is shown in Figure 11.


    Desktop screenshot: Example of what screen will look like with limited internet connectivity
    FIGURE 11

    High-speed Broadband (2Mbp/s-10Mbp/s)


    Remote Desktop Connection screenshot: Choose "high-speed broadband" and click "Connect"
    FIGURE 12


    Use this setting if you are using a computer with a network with slower Internet speeds (Usually a wireless network or a wired network on a slower Internet connection.). Connecting with this option will limit the graphical abilities of the Remote Desktop Connection and will have minor things missing from the desktop to conserve resources. You will notice some small graphical changes. The experience will be close to what is shown in Figure 12 but you will notice better performance than with the Low-Speed Broadband setting.

    LAN (>10Mbp/s)


    Remote Desktop Connection screenshot: Choose "LAN" then click "connect"
    FIGURE 13


    Use this setting if you are connecting to the remote machine with a computer that has an always-on, fast Internet connection (usually a wired connection from a cable modem). Connecting with this option will be the closest to your normal Desktop experience that you can achieve. The experience will be similar to what is shown in Figure 14.


    Desktop screenshot: Example of how desktop will look with high-speed connection
    FIGURE 14


    Once you have selected the proper Performance setting press the Connect button in the bottom right corner of the window and continue onto Step 4.


    • Wait a moment. Try your power button again, pressing firmly on the button.
    • Check the power cable coming into the back of the PC from the outlet or power strip. Make certain the cable is firmly seated. Retry the power button.
    • Check other devices that may be plugged into the power strip or wall outlet to see if they have power. If so, try swapping the power cable plug for the PC into another outlet you know is working. Try the power button again.
  • We have two ways to systematically collect inventory information from PCs and Macs:

    1. Install the Kace client.

    This small package will connect the machine to the Kace server in an ongoing fashion, periodically updating the software and hardware inventory data for the machine so that accurate information is always available. The Kace client also allows SAS IT to perform other standard management functions on the machine, such as deploying new programs and program updates, installing security patches, and diagnosing the possible causes of some problems. Only specific SAS IT personnel are authorized to perform management functions on SAS machines.

    At the moment, off campus systems cannot reach the Kace server, so this option only makes sense for machines permanently located on campus or those (such as laptops) that come to campus at least periodically.

    Our Kace installer for PCs is available here:

    Our Kace installer for Macs is available here:

    Note that there may be multiple Kace servers to distribute load. SAS machines reside on If manually installing a client on an SAS machine, please specify as the Kace server name. The installers linked above will automatically specify this as the preferred server name.

    Since these installers are fully automated, they may be deployed through a variety of distribution mechanisms: e.g., Novell Zenworks, Apple Remote Desktop.

    For more on using Apple Remote Desktop for these purposes, see this page.

    2. Run a one-time inventory program.

    * For PCs:
    Kace provides a utility for PCs that collects a subset of the information the full client collects, but it only does this when run manually. We've rolled that into a program that makes it easy for non-IT people to run a one time inventory and upload it to SAS IT over an encrypted connection. It's available here:

    Simply download it, run it (e.g., double click), and the follow the prompts. Before any data is collected, you will first need to click Accept. Note: because the software is executable and we don't currently have the ability to digitally "sign" such files, it may be flagged by your computer as potentially harmful. However, we know it is safe, so please choose the appropriate options to let it run. When the inventory is complete, the results are displayed in a browser and automatically uploaded to SAS IT. After uploading the data, the program cleans up after itself, deleting any temporary files that are not still in use and configuring a final cleanup script (%temp%\cleanup.cmd) to run at next logon. This deletes the program itself and ensures the machine is left in its original state.

    * For Macs:
    Unfortunately, Kace provides no one-time inventory software for Macs, so we authored a script that collects mostly software information only. It's available here:

    Once download is complete, the Mac will automatically uncompress the zip archive, making the script available in the Downloads folder and/or the Dock. Click the script to launch it and follow the prompts. Before any data is collected, you will first need to click Ok. It will then create a file on the Desktop called Report.txt and an encoded version of that in upload.txt, which it sends to SAS IT over an encrypted connection. Finally, it moves both Report.txt and upload.txt to the Trash.

    An alternative to running this script interactively is to leverage Apple Remote Desktop's ability to run a software report. Under the right circumstances, this can be done silently, across a number of machines, without the need for user interaction.

    For more on using Apple Remote Desktop for these purposes, see this page.