How To Guides

How To Guides

Please use the links to the right to browse our documentation.  The most read How To Guides are listed below. This is a collection of computing information articles that are mainly specific to computing within Rutgers School of Arts and Sciences. 

For information about more general University computing, check the Office of Information Technology (OIT) and New Brunswick/Piscataway Computing Services (NBCS) pages.

  1. Go to https://netid.rutgers.edu/index.htm
  2. Click on Manage NetID+ Two Factor Authentication in the left column

netid

3. Login with your Netid and Netid password.

4. If the Duo window pops up, click Cancel and click on Call me.

two factor add manage

5. Duo will call your phone. Answer it and press 1 on your phone to accept.authenticated via netidplus

6. Click on Manage Devices.

two factor auth setup

7. Click on Manage My Device (do not authenticate with Duo yet).
Click on Add a new device and then authenticate with Duo.

add new device

add new device 2

8. Follow the prompts on the screen to setup your new phone.

what type device

This is the procedure to get a second Admin account on Macs that were loaned out with a non-shareable admin password as the only admin.

 

The following steps need to be done with the Mac in recovery mode.

  1. To boot the Mac into Recovery mode, hold down cmd and R keys while restarting the Mac.

    Adding Second Admin Account Mac 01

  2. You should get the following screen, if not reboot the machine again with Step 1
    • This is the recovery mode screen. DO NOT CLICK ON ANYTHING in the MacOS Utilities window. You could damage the OS.

      Adding Second Admin Account Mac 02

  3. Go to Utilities then choose Terminal at the top of the screen

    Adding Second Admin Account Mac 03

  4. In the Terminal, type hdiutil mount http://sasit.rutgers.edu/custom/downloads/bootstrap_admin.dmg
  5. Hit the Enter key on your keyboard

    Adding Second Admin Account Mac 04

  6. In the Terminal, type /Volumes/bootstrap/run
  7. Hit the Enter key on your keyboard

    Adding Second Admin Account Mac 05

  8. From the list enter the number of the line with Macintosh HD.

    Adding Second Admin Account Mac 06

  9. Hit the Enter key on your keyboard
    • Bootstrappr will now run and create an account named sasadmin. This account will have admin rights.
    • Please contact your department’s UCM to obtain the password.
  10. Choose restart from list. The account is now ready for use.

Adding Second Admin Account Mac 07

 

NOTE: This new admin account can now be used when you are trying to install software on the macbook (ie Cisco AnyConnect), use sasadmin as the username and the password given to you by your departments UCM.

How To Check Voicemail (Cisco) Desk phone from outside the school

  1. Dial your full desk phone number (XXX) XXX-XXXX
  2. Wait until the voice mail starts and press (*)
  3. The system will ask you for your ID (ID is your 5 Digit Ext.)
  4. When prompted, enter Your PIN
  5. Press 2 to check your voicemails

Single Number Reach works similar to call forwarding, but it allows for both your office phone and your mobile phone to ring which may be preferable for a hybrid work situation.  When just call forwarding is setup, only the number that the calls are forwarded to will ring.

To configure Single Number Reach, go to Cisco's Self Care Portal and login with your NetID username and password:

cisco self care portal

Once logged into the MyPhone site, click on the + button under “Additional Phones”:

cisco edit addtl phone

Enter in your mobile phone number and check the box for “Enable Single Number Reach”.  When this option is checked and someone calls your office phone line, it will ring your office line first and then also ring your mobile phone so that the call can be answered from either line.

cisco edit addtl phone

If you want to specify work hours for Single Number Reach, then click on the box with the + on it next to “Work Hours”.  Here you can specify which days and times Single Number Reach is active.  If your office line is called outside of these specified work hours then your mobile phone will not ring and the person calling will get your voicemail if no one picks up.

cisco add schedule

 To change the amount of time to wait until your mobile number starts ringing, click on the “Advanced call timing” link at the bottom of the Additional Phone options.  Adjust these settings as needed, but only change them if you are experiencing problems.

cisco start ring delay

Remember to disable Single Number Reach if you will be out of the office for vacation, illness, etc.  Single Number Reach can be temporarily disabled by going to the “Work Hours” setting and unchecking the days of the week that you will not be working.  When you return to work, go back to Cisco's Self Care Portal and re-enable the work hour schedule for Single Number Reach.

 

Turning On Call Forwarding

  1. First you will need to connect to the Rutgers VPN. (Please refer to the Connecting to Rutgers VPN).
  2. Once you’re connected to the Rutgers VPN, go to https://myphone.rutgers.edu/ucmuser/main.
  3. Use your NetID and password to log in.
  4. Click on Call Forwarding from the menu on the left side of the screen.
  5. Check the “Forward all calls to:” box.
  6. Select “Add a New Number” from the dropdown menu.
  7. Enter 9 + the 10 digit phone number of where the calls should be forwarded to.

 

call forwarding

 

Turning Off Call Forwarding

  1. First you will need to connect to the Rutgers VPN. (Please refer to the Connecting to Rutgers VPN).
  2. Once your connected to the Rutgers VPN, go to https://myphone.rutgers.edu/ucmuser/main.
  3. User your NetID and password to log in.
  4. Click on Call Forwarding from the menu on the left of the screen.
  5. Uncheck the “Forward all calls to:” box.
  6. Click Save.