How To Guides

How To Guides

Please use the links to the right to browse our documentation.  The most read How To Guides are listed below. This is a collection of computing information articles that are mainly specific to computing within Rutgers School of Arts and Sciences. 

For information about more general University computing, check the Office of Information Technology (OIT) and New Brunswick/Piscataway Computing Services (NBCS) pages.

This is the procedure to get a second Admin account on Macs that were loaned out with a non-shareable admin password as the only admin.

 

The following steps need to be done with the Mac in recovery mode.

  1. To boot the Mac into Recovery mode, hold down cmd and R keys while restarting the Mac.

    Adding Second Admin Account Mac 01

  2. You should get the following screen, if not reboot the machine again with Step 1
    • This is the recovery mode screen. DO NOT CLICK ON ANYTHING in the MacOS Utilities window. You could damage the OS.

      Adding Second Admin Account Mac 02

  3. Go to Utilities then choose Terminal at the top of the screen

    Adding Second Admin Account Mac 03

  4. In the Terminal, type hdiutil mount http://sasit.rutgers.edu/custom/downloads/bootstrap_admin.dmg
  5. Hit the Enter key on your keyboard

    Adding Second Admin Account Mac 04

  6. In the Terminal, type /Volumes/bootstrap/run
  7. Hit the Enter key on your keyboard

    Adding Second Admin Account Mac 05

  8. From the list enter the number of the line with Macintosh HD.

    Adding Second Admin Account Mac 06

  9. Hit the Enter key on your keyboard
    • Bootstrappr will now run and create an account named sasadmin. This account will have admin rights.
    • Please contact your department’s UCM to obtain the password.
  10. Choose restart from list. The account is now ready for use.

Adding Second Admin Account Mac 07

 

NOTE: This new admin account can now be used when you are trying to install software on the macbook (ie Cisco AnyConnect), use sasadmin as the username and the password given to you by your departments UCM.

Turning On Call Forwarding

  1. First you will need to connect to the Rutgers VPN. (Please refer to the Connecting to Rutgers VPN).
  2. Once you’re connected to the Rutgers VPN, go to https://myphone.rutgers.edu/ucmuser/main.
  3. Use your NetID and password to log in.
  4. Click on Call Forwarding from the menu on the left side of the screen.
  5. Check the “Forward all calls to:” box.
  6. Select “Add a New Number” from the dropdown menu.
  7. Enter 9 + the 10 digit phone number of where the calls should be forwarded to.

 

call forwarding

 

Turning Off Call Forwarding

  1. First you will need to connect to the Rutgers VPN. (Please refer to the Connecting to Rutgers VPN).
  2. Once your connected to the Rutgers VPN, go to https://myphone.rutgers.edu/ucmuser/main.
  3. User your NetID and password to log in.
  4. Click on Call Forwarding from the menu on the left of the screen.
  5. Uncheck the “Forward all calls to:” box.
  6. Click Save.

Using Google Voice will allow you to make calls from home, without you having to use your personal number.

If you prefer not to use your personal gmail account, you can create a new gmail account on the following link by going to www.gmail.com

  1. Select “Use Another Account”
  2. Click on “Create Account”
  3. Select “For myself”
  4. Fill in the require information and click Next to create a new gmail account

Once you have your gmail account, go to https://voice.google.com/signup

  1. Login if you not logged in already
  2. Select a City from Nearby Cities List

    google voice call forwarding 01

  3. Select a phone number from the Google Voice Number
  4. Click Verify

    google voice call forwarding 02

  5. Enter the phone/cell # that inbound calls should be forwarded to. Eg. Your home phone or cell phone
  6. Click Send Code

    google voice call forwarding 03

  7. You’ll receive a text or call with a verification Code, enter this code into the code field
  8. Click Verify

    google voice call forwarding 04

  9. Click Finish

    google voice call forwarding 05

 

NOTE: Forwarding to a home or cell phone, will only allow you to obscure your home or cell number when forwarding or giving it out to others, it will not make calls from your home or mobile phone come from the Google Voice number.

 

MAKING CALLS FROM GOOGLE VOICE

NOTE: You will need a microphone and speakers on your home machine in order to make calls.

Once you are logged into google voice, you can use the number pad on the bottom right of the screen to make a call.

 

google voice call forwarding 12

 

RETRIEVING VOICEMAILS

  1. Click on the voicemail icon on the left side of the screen

    google voice call forwarding 06

  2. Click a message from the list

    google voice call forwarding 07

  3. Click on the Play button at the bottom

    google voice call forwarding 08

 

TURNING GOOGLE VOICE CALL FORWARD ON/OFF

  1. To turn Google Voice Forwarding to your cell or phone number, click on the settings icon google voice call forwarding 09 in the upper right

  2. Click on the Calls section from the menu on the left
  3. Click on the toggle switch next to your cell or phone number

 

google voice call forwarding 10

 

google voice call forwarding 11

 

How To Check Voicemail (Cisco) Desk phone from outside the school

  1. Dial your full desk phone number (XXX) XXX-XXXX
  2. Wait until the voice mail starts and press (*)
  3. The system will ask you for your ID (ID is your 5 Digit Ext.)
  4. When prompted, enter Your PIN
  5. Press 2 to check your voicemails

DO THE FOLLOWING STEPS ON YOUR OFFICE MAC:

  1. Download the SAS Apple Remote Desktop package from- http://sasdeploy.rutgers.edu/mac/rutgers-apple_remote_manage.pkg.zip.
  2. Go to your Downloads folder in your home directory.

    remote mac to mac 01

  3. Right click or control click on rutgers- app_remote_manage.pkg and choose open NOTE: You can’t double click, it’s not a signed package registered with apple.

    remote mac to mac 02

  4. The installer will launch, click continue.
  5. Click Install.
  6. Enter an Admin username if prompted.

    remote mac to mac 03

  7. After the package successfully installs, a dialog box will appear.
  8. NOTE: Write or Take a Picture with your phone of the IP ADDRESS once the window below appears, YOUR OFFICE MACHINE WILL HAVE A DIFFERENT IP ADDRESS THAN THE ONE SHOWN BELOW:

    remote mac to mac 04

 

NOTE: If your office machine is running OS 10.14. or 10.15 please refer to the section “OS 10.14 – 10.15 Users” at the bottom of the page, before trying to connect from home.

 

CONNECTING FROM HOME (DO THE FOLLOW STEPS ON YOUR HOME MAC):

  1. From your home, connect to the Rutgers University VPN.
  2. Launch Safari and go to vnc://.

    remote mac to mac 05

  3. This will launch the built in VNC client.
  4. Enter the username and password that you use to login to your Office Mac.

    remote mac to mac 06

  5. Click Sign In.

 

OS 10.14 – 10.15 Users

If you have Mac OS 10.14-10.15 installed on your Mac, there is a bug in activating Apple Remote Desktop, user intervention is required. To determine if you have Mac OS 10.14 or 10.15 installed on your Mac, click on the Apple in the upper left corner and choose About This Mac.

 

remote mac to mac 07

 

If the dialog box that appears has OS 10.14 or OS 10.15 as the version, follow these instructions:

 

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  1. After running the Rutgers-apple_remote_manage.pkg installer.
  2. Open System Preferences.
  3. Click on Sharing.

    remote mac to mac 09

  4. Uncheck and then re-check the Remote Management box.

    remote mac to mac 10