VPN

VPN

  • Change Device for Duo

    1. Go to https://netid.rutgers.edu/index.htm
    2. Click on Manage NetID+ Two Factor Authentication in the left column

    netid

    3. Login with your Netid and Netid password.

    4. If the Duo window pops up, click Cancel and click on Call me.

    two factor add manage

    5. Duo will call your phone. Answer it and press 1 on your phone to accept.authenticated via netidplus

    6. Click on Manage Devices.

    two factor auth setup

    7. Click on Manage My Device (do not authenticate with Duo yet).
    Click on Add a new device and then authenticate with Duo.

    add new device

    add new device 2

    8. Follow the prompts on the screen to setup your new phone.

    what type device

  • Connecting to the Rutgers VPN from the Windows logon screen (Cisco SBL ‘Start Before Logon’)

    Computers running Microsoft Windows can connect to the Rutgers VPN at the Windows logon screen before logging on with a NetID account.

    Scenarios where you would connect to the Rutgers VPN before logging on can include:

    1. Logging on to a computer for the first time from off-campus
    2. Automatically have network drives connected during Windows logon
    3. Logging on to a computer after changing a NetID password (ie. due to a forgotten password)

    To connect to the Rutgers VPN from the Windows logon screen, click on the icon at the bottom right of the screen that looks two computer monitors:

    Rutgers VPN from Windows logon screen

    The Cisco AnyConnect Secure Mobility Client will open. Click the Connect button:

    Cisco AnyConnect Secure Mobility Client

    Enter in your NetID username and password. You’ll also need to enter in an option for ‘Second Password’ or ‘Duo Action’. The different options to choose from are listed in the bottom section of the VPN connect window. The ‘push’ option is best for those that use the Duo Mobile app. Click ‘OK’ after entering the NetID username and password and ‘Second Password’/’Duo Action’. If you used ‘push’ for the ‘Second Password’/’Duo Action’ then you’ll need to approve the Duo Push on your mobile device. If you used the ‘phone’ option, then you’ll need to answer the automated call from Duo to approve the logon.

    Second Password or Duo Action

    After the VPN connection has been established you should see a new icon at the bottom right of the screen with a small X on it. Click on that icon if you need to disconnect from the Rutgers VPN.

    Now logon to Window using your NetID username and password and the computer will sync the latest NetID password (if the password has been changed since the last time you logged on). The network drives will also automatically connect.

    logon to Window using your NetID username and password

    If you do not see the ‘Cisco AnyConnect Secure Mobility Client’ icon at the bottom right of the Windows logon screen then please submit an IT Help Request at https://ithelp.sas.rutgers.edu.

  • Connecting to the Rutgers VPN with Cisco AnyConnect on a Mac

    VPN (Virtual Private Network) Client Overview

    Rutgers VPN utilizes the Cisco AnyConnect Secure Mobility Application to provide secure remote access functionality for end users running Microsoft Windows, MacOS, or Linux. As of July 1, 2019, the Cisco client is the only officially supported method for VPN connections at the University. Service activation is available at https://netid.rutgers.edu/

    If you have not previously installed the Cisco AnyConnect client, you can authenticate to the VPN through a web-browser which will allow you to download and install the appropriate AnyConnect client. Simply visit https://vpn.rutgers.edu and complete login.

    Using the VPN

    Once the installation is complete, the “Cisco Anyconnect Secure Mobility Client” will be located in the Cisco folder, located in Applications after the initial download. The icon will look like this:

    connect vpn anyconnect mac 01

    1. Open the “Cisco AnyConnect Security Mobility Client” application.
    2. Enter the address of the VPN: vpn.rutgers.edu

      connect vpn anyconnect mac 02

      NOTE: You must be enrolled in Duo 2FA (NetID+) NetID+ 2-factor authentication information: https://netid.rutgers.edu/setupTwoFactorAuthentication.htm

    3. You will see fields for Username, Password, and Duo Action/Second Password (see below). The options are detailed in the dialogue box.

      connect vpn anyconnect mac 03

      1. The Username will be your NetID
      2. The password field for either will be your NetID Password
      3. For 2FA, you have 4 options to enter in the Second Password/Duo Action field:
        • Enter a 6 digit Duo Passcode. These are generated either by a Hard Token, showing the passcode in the Duo Mobile App, or from a previous “SMS” request. Simply type in the 6 numbers and hit OK.
        • Type the word “push”. This will send a push notification to the primary device you have enrolled with Duo through NetID+ with the option to Accept or Deny.
        • Type the word “phone”. You will receive a phone call to the primary device you have enrolled with Duo through NetID+ with touch tone options to Accept or Deny.
        • Type the word “sms”. You will receive a text message to the primary device you have enrolled with Duo through NetID+ containing passcodes you can use to logon.
    4. Once the credentials have been entered click OK
    5. You should now be connected to the VPN and the icon should reflect this by having a small lock on it like this:

      connect vpn anyconnect mac 04

     

    NOTE: When you are finished with University business, always remember to end the VPN session!

     

    Ending a VPN Session

    1. To end your session, locate the AnyConnect icon in the menu bar on the top right of your display. Clicking the icon gives the option to view details of your session (Open), to end your session (“Disconnect”) or to end your session and close the AnyConnect application (Quit).

    2. Choose “Disconnect” or “Quit” when you are ready to terminate the connection based on your preference.

  • Connecting to the Rutgers VPN with Cisco AnyConnect on Windows

    VPN (Virtual Private Network) Client Overview

    Rutgers VPN utilizes the Cisco AnyConnect Secure Mobility Application to provide secure remote access functionality for end users running Microsoft Windows, MacOS, or Linux. As of July 1, 2019, the Cisco client is the only officially supported method for VPN connections at the University. Service activation is available at https://netid.rutgers.edu/.

    If you have not previously installed the Cisco AnyConnect client, you can authenticate to the VPN through a web-browser which will allow you to download and install the appropriate AnyConnect client. Simply visit https://vpn.rutgers.edu and complete login.

     

    Using the VPN

    Once the installation is complete, the “Cisco AnyConnect Secure Mobility Client” will be located in your start menu, under the Cisco folder. It may also already be running in your system tray. The icon will look like this: Connecting VPN Cisco AnyConnect Windows 2

    1. Either launch AnyConnect from your start menu, or double click the icon in the system tray if available and you will be presented with the connection screen, which should look like this:
    2. Enter the address of the VPN: vpn.rutgers.edu

      Connecting VPN Cisco AnyConnect Windows 1
      NOTE: You must be enrolled in Duo 2FA (NetID+) NetID+ 2-factor authentication information: https://netid.rutgers.edu/setupTwoFactorAuthentication.htm

    3. You will see fields for Username, Password, and Duo Action/Second Password (see below). The options are detailed in the dialogue box.

      Connecting VPN Cisco AnyConnect Windows 3

      • The Username will be your NetID
      • The password field for either will be your NetID Password
      • For 2FA, you have 4 options to enter in the Second Password/Duo Action field:

      Enter a 6 digit Duo Passcode. These are generated either by a Hard Token, showing the passcode in the Duo Mobile App, or from a previous “SMS” request. Simply type in the 6 numbers and hit OK.

      Type the word “push”. This will send a push notification to the primary device you have enrolled with Duo through NetID+ with the option to Accept or Deny.

      Type the word “phone”. You will receive a phone call to the primary device you have enrolled with Duo through NetID+ with touch tone options to Accept or Deny.

      Type the word “sms”. You will receive a text message to the primary device you have enrolled with Duo through NetID+ containing passcodes you can use to logon.

    4. Once the credentials have been entered click OK
    5. You should now be connected to the VPN and the icon should reflect this by having a small lock on it like this: Connecting VPN Cisco AnyConnect Windows 4

     

    NOTE: When you are finished with University business, always remember to end the VPN session!

     

    Ending a VPN Session

    1. To end your session, locate the AnyConnect icon in the system tray on the bottom right of your display. Right clicking the icon gives the option to view details of your session (Open), to end your session (“Disconnect”) or to end your session and close the AnyConnect application (Quit).
    2. Choose “Disconnect” or “Quit” when you are ready to terminate the connection based on your preference. Alternate Click menu:
  • Desktop & Mobile Systems Support

  • Installing Cisco AnyConnect VPN on a Mac

    Before users can connect to the Rutgers VPN with the Cisco AnyConnect app, they need to do the following:

    1. Activate the Remote Access Service on their netID account
    2. Enroll in NetID+

    Remote Access Activation

    Before using Cisco AnyConnect you will need to activate the service on your NetID.

    1. Go to https://netid.rutgers.edu and select Service Activation on the left of the site.
    2. Log in with NetID and password
    3. You will see the following screen:

      Installing Cisco AnyConnect VPN Mac 1

    4. Select the Remote Access VPN, Cisco AnyConnect Access for Rutgers Option
      • NOTE: You don’t have to activate the service again if you have [You already have this account.] listed next to the Remote Access option.
    5. Click the “Activate Services” button

    NetID+ Enrollment

     

    Downloading & Installing Cisco AnyConnect Client

    The screen shots that follow are what the user should see upon installing Cisco AnyConnect VPN on a Mac. Some images may be slightly different on each system and OS version.

    1. Download the AnyConnect installer from https://vpn.rutgers.edu

    Once you’ve authenticated an automatic installation should begin. If it fails to start downloading you should see an option to click “AnyConnect VPN” and you will be prompted to save the client.

    1. In the Downloads folder, locate and run the AnyConnect Secure Mobility Client installation package.

    Cisco AnyConnect can only be installed by a user with admin rights on a Mac. Mac OS security initially blocks the Cisco extensions.

    Cisco AnyConnect will install but the System Extensions will be blocked by the OS.

    1. Click on Open Preferences in either of the popup windows.

      Installing Cisco AnyConnect VPN Mac 2

    2. Click on the Lock in the lower left to enter an admin user’s username and password.

      Installing Cisco AnyConnect VPN Mac 3

      Installing Cisco AnyConnect VPN Mac 4

    1. Click on Allow to unblock the extension.

      Installing Cisco AnyConnect VPN Mac 5

    A dialog box will appear stating that the System extension has been enabled.

    Installing Cisco AnyConnect VPN Mac 6

     

    To launch Cisco AnyConnect

    1. Go to Applications/Cisco and double click Cisco AnyConnect Secure Mobility Client

      Installing Cisco AnyConnect VPN Mac 7

      Installing Cisco AnyConnect VPN Mac 8
    2. Enter the address of the VPN, vpn.rutgers.edu

      Installing Cisco AnyConnect VPN Mac 9

    3. You will be prompted for your username, password and Duo Action. Enter your NetID username and password. For Duo Action, enter push, phone or sms depending on how your NetID + account is setup.

      Installing Cisco AnyConnect VPN Mac 10

     

    Your Mac will now be connected to the Rutgers VPN.

    Installing Cisco AnyConnect VPN Mac 11

  • Installing Cisco AnyConnect VPN on Windows

    Before users can connect to the Rutgers VPN with the Cisco AnyConnect app, do the following to Activate Remote Access:

    1. Activate the Remote Access Service for their NetID account
    2. Enroll in NetID+

    Remote Access Activation

    A. Activate the service for your NetID.

    1. Go to https://netid.rutgers.edu and select Service Activation on the left of the site.
    2. Log in with netID and password
    3. You will see the following screen:

      Installing Cisco AnyConnect VPN Windows 1

    4. Select the Remote Access VPN, Cisco AnyConnect Access for Rutgers Option.
      • NOTE: You don’t have to activate the service again if you have [You already have this account.] listed next to the Remote Access option.
    5. Click the “Activate Services” button.

    B. NetID+ Enrollment

    1. Go to https://netid.rutgers.edu and click on "Manage netID+ Twon Factor Authentication" on the left side of the site.

    Installation & Configuration

    Downloading & Installing Cisco AnyConnect Client

    The screen shots that follow are what the user should see upon installing on Windows. Some images may be slightly different on each system and OS version.

    1. Download the AnyConnect installer from https://vpn.rutgers.edu Once you’ve authenticated an automatic installation should begin. If it fails you should see a “Download for Windows” button below Download & Install.
    2. If you chose to save the file, open the folder you saved the file to, typically Downloads or Desktop, and locate and the AnyConnect Secure Mobility Client executable (i.e. anyconnect-win-VERSION.NUMBER-core-vpn-webdeploy-k9.exe)
    3. Double click the anyconnect-win-VERSION.NUMBER-core-vpn-webdeploy-k9.exe
    4. Click Next

      Installing Cisco AnyConnect VPN Windows 2

    5. Select “I accept the terms ……..” and click Next
    6. Click Install
    7. If prompted enter your windows credentials, the installer requires elevated privileges to run.
    8. Click Finish once the installation is complete

    Installing Cisco AnyConnect VPN Windows 3

  • Networking Support