Accounts & Passwords

Accounts & Passwords

  • Address Limitations in Rutgers Connect

    When users are moved to Rutgers Connect, all of the e-mail addresses that the user uses to receive mail will continue to work going forward, however, there are some limitations on what address can be used to send mail in certain circumstances.

    Multiple Domains

    Many areas have gone through name changes or have setup multiple domains to for different reasons.  For example, the School of Arts and Sciences Dean's Office currently uses the domain but we used to use when we were the Faculty of Arts and Sciences.  Currently, and in Rutgers Connect, both of these domains will continue to work for mail reception.  However, Rutgers Connect will no longer permit mail to be sent using

    Departments that have used mutliple domains will have to choose a single domain as their official domain address and that is what will be used for all outgoing mail when using Rutgers Connect.

    Your Outgoing E-mail Address in Outlook and Outlook Web Access

    Rutgers Connect (RC) limits what addresses mail can be sent from.  Currently only two addresses are officially supported in Outlook and Outlook Web Access. They are:

     - This is simply your NetID and your primary domain.  This is also the address you will use when you login to Rutgers Connect.  

     - The vanity address has been around for some time and is still in use.  You can configure up to three vanity addresses by visiting  On this page you can also choose one of these three addresses to be your 'SendAs' address in Rutgers Connect.  Once you make this selection you will be able to send mail using Outlook and Outlook Web Access.  There is currently one downside to using this method.  You need to select this alternate outgoing address every time you send a message.

    Your Outgoing E-mail Address in Other Desktop Clients (e.g. Thunderbird, Mac Mail, etc)

    When using the Microsoft method of attaching to Rutgers Connect through Outlook and Outlook Web Access, the sending address is limited to the two listed above and, if you want to use an alternate address, you have to choose it each time.  If you are using an alternate desktop client you have some additional options.

    When connecting alternate mail clients, you have the option of choosing a username that differs from your NetID or vanity address.  If you have an alias setup in Rutgers Connect, you can send using that address and you don't have to choose it each time you send a message.

    For example, assume Jane Smith has been assigned NetID 'js123' and she has chosen a vanity address of  but her department set her up in their mail system as .  When she was migrated to Rutgers Connect, an alias was created called that points to .  Since this alias exists in Rutgers Connect, Jane can setup Thunderbird to continue sending mail as she always has, as .  Note that you can't simply choose any address you'd like, the address has to exist in Rutgers Connect in order for this to work.

    Using Rutgers Connect from a Mobile Device

    Mobile devices generally connect using the same mechanism as Outlook and Outlook Web Access so they have the same limitations with respect to outgoing mail addresses.  However, there is an SAS supported alternate method of configuring your mobile device so you can continue sending mail using the alternate e-mail address while maintaining compliance with the Mobile Management requirement in Rutgers Connect.

    Future Developments

    Rutgers has been in active talks with Microsoft and our migration vendor to find a way to get around these issues in Rutgers Connect.  We are seeking a solution to both the requirement to choose an alternate address each time you send and the limitation on outgoing addresses from Outlook, Outlook Web Access and similarly connected devices.  There is no current timeframe for these issues to be resolved.

  • Central Systems Support

  • Change Device for Duo

    1. Go to
    2. Click on Manage NetID+ Two Factor Authentication in the left column


    3. Login with your Netid and Netid password.

    4. If the Duo window pops up, click Cancel and click on Call me.

    two factor add manage

    5. Duo will call your phone. Answer it and press 1 on your phone to accept.authenticated via netidplus

    6. Click on Manage Devices.

    two factor auth setup

    7. Click on Manage My Device (do not authenticate with Duo yet).
    Click on Add a new device and then authenticate with Duo.

    add new device

    add new device 2

    8. Follow the prompts on the screen to setup your new phone.

    what type device

  • Connecting to the Rutgers VPN from the Windows logon screen (Cisco SBL ‘Start Before Logon’)

    Computers running Microsoft Windows can connect to the Rutgers VPN at the Windows logon screen before logging on with a NetID account.

    Scenarios where you would connect to the Rutgers VPN before logging on can include:

    1. Logging on to a computer for the first time from off-campus
    2. Automatically have network drives connected during Windows logon
    3. Logging on to a computer after changing a NetID password (ie. due to a forgotten password)

    To connect to the Rutgers VPN from the Windows logon screen, click on the icon at the bottom right of the screen that looks two computer monitors:

    Rutgers VPN from Windows logon screen

    The Cisco AnyConnect Secure Mobility Client will open. Click the Connect button:

    Cisco AnyConnect Secure Mobility Client

    Enter in your NetID username and password. You’ll also need to enter in an option for ‘Second Password’ or ‘Duo Action’. The different options to choose from are listed in the bottom section of the VPN connect window. The ‘push’ option is best for those that use the Duo Mobile app. Click ‘OK’ after entering the NetID username and password and ‘Second Password’/’Duo Action’. If you used ‘push’ for the ‘Second Password’/’Duo Action’ then you’ll need to approve the Duo Push on your mobile device. If you used the ‘phone’ option, then you’ll need to answer the automated call from Duo to approve the logon.

    Second Password or Duo Action

    After the VPN connection has been established you should see a new icon at the bottom right of the screen with a small X on it. Click on that icon if you need to disconnect from the Rutgers VPN.

    Now logon to Window using your NetID username and password and the computer will sync the latest NetID password (if the password has been changed since the last time you logged on). The network drives will also automatically connect.

    logon to Window using your NetID username and password

    If you do not see the ‘Cisco AnyConnect Secure Mobility Client’ icon at the bottom right of the Windows logon screen then please submit an IT Help Request at

  • Creating Your NetID

    • Faculty and staff must create a Rutgers NetID. The NetID is a username/password that is used for many University-wide resources and is required for all members of the University.
    • Campus-specific instructions on how to obtain your NetID are available on NetID information page.
  • Cyber Security


    Smishing Phishing2Smishing is a form of social engineering, a tactic used by bad actors looking for ways to access and steal our data via text message.

    Phishing like smishing is also a form of social engineering but instead of doing it via text they do it via email.

    In the infographics, you can see how scammers may impersonate people you know, like colleagues, directors, or deans. But they can assume other various identities. Some crafty scammers might even pose as friends, relatives, or company representatives, like Anti-Virus or Microsoft agents.

    Remember, legitimate companies like Microsoft and Apple won't request your info via email, text or warn about your Rutgers email expiring.

    If you have doubts about an email or text, it's wise to contact the sender directly if you're familiar with them.


    Fraudulent DUO Alerts

     Fraudulent Duo2Picture this scenario. You are at home, enjoying a wonderful beverage of your choice while watching a program or reading the latest academic article. You suddenly get an unsolicited DUO Push notification from your phone or tablet. You might find yourself thinking, "That is odd", you aren't currently trying to log into a Rutgers site or service. So, why are you receiving a notification? Do not APPROVE it in this scenario, DENY IT and reach out to OIT (833-648-4357) as soon as you are able to. I would also suggest changing your NetID password in this instance as well!

    Here is an info graphic that reiterates the steps on what one should do when receiving one.


    Build a Strong Password

    Strong Password2I want to emphasize the importance of strong passwords. While some of you may already be familiar with this topic, it's crucial for others who may find it informative. Password security is a vital defense against unauthorized access to essential systems, services, and data. At Rutgers, our NetID is linked to various crucial services like email, payroll, and benefits, making it imperative that we maintain robust NetID passwords.

    Beyond Rutgers, we all manage numerous login credentials for services like banking, cable, internet, and more. It's common to face the challenge of creating and remembering passwords for these accounts. While it can be frustrating, it's essential to avoid using the same password for everything.

    To enhance our security, we must resist the temptation of having a single, go-to password for all accounts. This practice is critical for safeguarding our financial information, personal identities, and access to various services, whether they're work-related or part of our daily lives. To help with password management, I have some tips to share:


    To create memorable passwords:

    • Use phrases, like "carbsforlife," and if some systems allow spaces, your password can then look like this "carbs for life." Tailor complexity to system requirements, like "Carbs4LIFE!"
    • Avoid single words combined with a single number, e.g., "Password1," as they're vulnerable to dictionary attacks.
    • Don't use easily accessible personal information. If friends and family can find it, so can malicious actors.

    Consider password management solutions:

    • Explore password management platforms or password vaults. I use One Password, available at
    • Password managers help generate, store, and autofill passwords on all your devices.
    • They can be installed in your browser and on Android/iOS devices.
    • Many options offer a free trial, and have a variety of plans, some even have family plans.
    • Other password managers like LastPass and KeePass are available, but research before choosing one.


    Juice Jacking

    "Juice Jacking," which is when hackers use public charging stations to steal your data by injecting malicious code into the station to access and steal data from your mobile devices or track them. Here are some tips to help prevent juice jacking while traveling:

    1. Avoid sensitive transactions on public Wi-Fi; use trusted connections.
    2. Keep software updated to prevent security vulnerabilities.
    3. Bring your charger or portable battery for secure device charging.
    4. Turn off Bluetooth when not in use to reduce hacking risks.
    5. Don't leave devices unattended, even briefly.
    6. Beware of shoulder surfers accessing your personal data. (A shoulder surfer is an ill-intentioned person looking over your shoulder with the hopes of peeking at some sensitive data.)


    Online Shopping Tips

    Ensure you're on a reputable site that uses HTTPS. Be cautious as some websites aim to steal your information. Don't impulsively click on Google or Bing links when searching for that perfect gift.


    Say NO to Remote Sessions with Strangers

    Engaging in remote sessions with strangers can pose risks to your privacy and security. Sharing personal information or accessing sensitive data during these sessions might lead to unintended consequences, such as data breaches or identity theft.

    If you find yourself in a situation where you can’t get in touch with us, e.g: you’re travelling abroad then it is crucial to:

    • Vet and Verify: Before engaging in any remote sessions, conduct thorough research on the individual or organization. Check their credentials, reviews, and legitimacy.

    It is strongly recommended that you reach out to your department's IT team regarding concerns related to your computer or other devices. 


    Cyber Security Class recommendations

    1. Learning Mobile Device Security: Build safe habits for mobile devices to reduce risks and protect your privacy.
    2. Securing Your Home Office: Master remote work security, covering work vs. personal use, physical security, Wi-Fi, and more.
    3. Cybersecurity in workplace: Enhance your cybersecurity knowledge, safeguarding data from threats like malware and social engineering.
    4. Security Tips: Access short, 2–3-minute videos on various topics for home and workplace information security.
  • Departmental E-mail Settings

    For all SAS departmental email accounts, the following email settings are applicable:

    Department Email Domain
    SAS Dean's Office
    American Studies
    Art History
    Center for Latin American Studies
    Center for the Study of Jewish Life
    Center for Women's Global Leadership
    Comparative Literature
    European Studies
    Exercise Science
    Italian American Heritage Institute
    Language Labs
    NJ Center for Civic and Law-Related Education
    Political Science
    South Asian Studies
    Spanish & Portuguese
    Thomas A. Edison Papers
    Women's Studies
  • Help and Resources



    Shared Accounts

    Importing Contacts into Connect

    Office 365

    More help: How-to Guides

  • How to change NetID password

    To change your NetID password, use the NetID Management Tool.

    If you have forgotten your password click here.

    For general information about your NetID, view the NetID and Services Activation System page.

  • Networking Support

  • New Employee Setup

    Welcome to our new email system, Rutgers ConnectRutgers Connect has many exciting business features. To optimize your experience, use the following links:

    Most Common Settings for Connect Email

    1. Disabling Focused Inbox: Focused inbox helps you focus on emails that matter to you.  It separates your Inbox into two tabs, Focused and Other.  By default, Focused Inbox is enabled.
    2. Email Signature
    3. Reading Pane: Preview emails in your inbox without opening them.
    4. Reply Settings: Set how you will reply to messages.
    5. Automatic Replies: Set an out of office message.
    6. Change Theme:  Change the background for your account.

    By default, Focused Inbox is enabled.  Focused inbox helps you focus on emails that matter to you.  It separates your inbox into two tabs, Focused and Other

    1.    Click on Settings (gear) in upper right hand corner
    2.    Click on Mail link (at the bottom)
    3.    Under Layout (on left hand side) click Focused Inbox
    4.    Click on Don’t sort Messages
    5.    Click Save

    1.    Click on Settings (gear) in upper right hand corner
    2.    Click on Mail link (at the bottom)
    3.    Click on Email Signature under Layout
    4.    Type your signature in the box and click save

    To preview emails in your inbox without opening them:

    1.    Click on Settings (gear) in upper right hand corner
    2.    Click on Mail link (at the bottom)
    3.    Under layout, click on Reading Pane
    4.    Choose the settings that best fit your needs and click Save

    Set how you will reply to messages:

    1.    Click on Settings (gear) in upper right hand corner
    2.    Click on Mail link (at the bottom)
    3.    Click on Reply Settings under Mail
    4.    By default “Reply all” is set. Choose the setting that best fits your needs and click Save

    Setting out of office message:

    1.    Click on Settings (gear) in upper right hand corner
    2.    Click on Mail link (at the bottom)
    3.    Click on Automatic Replies under Mail
    4.    Change the settings to meet your needs and enter your out of office message and click Save

    To change the  background for your account:

    1.    Click on Settings (gear) in upper right hand corner
    2.    Click on Mail link (at the bottom)
    3.    Under General, click Change Theme
    4.    Select the Theme you want and click Save

  • Provisioning a User

    Provisioning New Users in Rutgers Connect

    When a new user is given a NetID, an account is automatically created for them in Rutgers Active Directory (RAD).  Once that account is created, the DirSync software creates the account in Azure Active Directory (AAD).  This is the directory service that Rutgers Connect (RC) uses to authenticate users.

    At this point the user exists in the domain in RC but they do not have an Office 365 license assigned and they have not be "claimed" by a department.  Under normal circumstances, the user will need to be licensed and claimed by a department.

    Licensing the User

    Licensing the user is required before their account will work.  This can be done by searching for the user by NetID in the Connect Admin Tool (CAT).  The user will appear with a red box because the account is not yet active.  Click the button to 'Assign Office 365 License' and a license will be assigned.  This change will not be immediate.  It usually takes no more than 15 minutes for this change to sync into AAD but, depending on load, it's possible that it will take longer.  Once this has been completed, you can move on to the next step.

    Claiming the User

    If all you do is assign an Office 365 license, the user will only have the e-mail address of . You have to claim the user in order to give them an account in the domain that you manage.  So, if the user should have an address, you'll need to choose that domain in box that is labeled '365 Primary Email Address' and then click 'Update 365 Primary Address.'  From this page you can also set the user's Display Name and assign aliases as well as setup the SendAs Delegation (more on this below the graphic).

    Aliases - Aliases in Office 365 are alternate addresses that will deliver to the user's mailbox.  For example, if user could have an alias of .  However, be careful when assigning these aliases because, at present, users cannot send mail as an alias from Outlook Web Access (OWA), from Outlook or from a mobile device connected via the Microsoft Connector.  New users should either send mail as  or setup a vanity address and assign it as their SendAs Delegation Address.  The only way to send e-mail using an alias is to use an alternate e-mail client configured for IMAP and SMTP.

    SendAs Delegation - Rutgers allows for users to setup three vanity address in the domain.  Users can choose one of these addresses as their SendAs delegation address so they can send mail using this address in Rutgers Connect.  This address will work in Outlook and OWA (but in OWA they will have to choose it as an alternate address each time the send an e-mail). This address can also be used with an email client configured with IMAP and SMTP.

    Setting up forwarding

    Currently, when a new account is created, the old process of pointing that account at RCI by default is still in place.  There is now a button on the user screen in Rutgers Connect that allows you to change their aliases to point to the user's @connect address.

    Next Steps for the User

    After the account has been claimed it will, again, take about 15 minutes for that change to sync to AAD.  After that sync has taken place the user should be able to login.  The only exception will be a user who has not changed their password since January 15, 2016.  If their NetID password wasn't changed since that date, the password does not exist in AAD.  The user will need to change their NetID password and, once it has sync'ed to AAD*, they should be able to login using their  username.

    Users can manage their own SendAs address at

    * The first password sync is the only time a password change will take 15 minutes to take effect.  This is because accounts without a password are created as disabled.  While the password itself syncs almost instantly, the enabling of the account is part of the standard sync that occurs about every 15 minutes.  Once the account has been enabled, password syncs will be virtually instananteous.


  • Rutgers Guest Accounts

    Guest NetID Information

    RUWireless Guest Account Information

  • Software & Application Development