Email Client Configuration

Accessing shared accounts in Thunderbird

Configuring Thunderbird to Access a Shared Account

In Rutgers Connect, shared folders are actually shared accounts.  In order to set the up in Thunderbird, you have to add a new account. These instructions will use the This email address is being protected from spambots. You need JavaScript enabled to view it. account as an example but you should substitute that with the shared account you want to set up.

This can be done by clicking the menu highlighted in yellow below and choosing

 

Then choose options

Then choose account settings

Now choose Add Mail Account...

Enter the name you'd like people to see when you send mail from this shared account in the Your Name field.
Enter the e-mail address of the shared account in the Email Address field
Enter your NetID password in the Password field.
Click Continue

Thunderbird will try to configure itself automatically.  It won't be able to.  Click Manual config to stop it from trying.

Change the information in the yellow box.  Incoming and Outgoing servers are the same for everyone.  Make sure the settings match what is in the picture below.

The incoming username is a little more complicated.  You should first enter the address you use to login to Rutgers Connect.  In this case it's This email address is being protected from spambots. You need JavaScript enabled to view it.'.  Then add a backslash '\' and then add the name of the shared account, in this case 'math-advising'.

You'll notice that the account itself is This email address is being protected from spambots. You need JavaScript enabled to view it. but the account entered below is 'math-advising'.  That's because shared accounts have to have a unique name in Rutgers Connect so all shared accounts are prefixed with the area in which they reside, in this case math.  All accounts in math will have a math, a dash and then the account name before the @.  Therefore, in this case, math-advising.  Subsitite the value for the account that you are setting up.

The outgoing settings should not have the account information after it.  That should simply be your regular e-mail address, in this example: This email address is being protected from spambots. You need JavaScript enabled to view it.

Now click Re-test.  After the test, the Done button will work.  Click Done.

 You're done.  You should now see the new account setup in the navigation bar of Thunderbird.  You'll need to repeat this entire procedure for every shared account you have to setup.

Configuring Alpine

Configuration settings for Alpine

inbox-path = {outlook.office365.com:993/ssl/user=This email address is being protected from spambots. You need JavaScript enabled to view it.}Inbox

smtp-server = smtp.office365.com:587/tls/user=This email address is being protected from spambots. You need JavaScript enabled to view it.

folder-collections = "RU Connect" {outlook.office365.com:993/ssl/user=This email address is being protected from spambots. You need JavaScript enabled to view it.}[]

default-fcc = {outlook.office365.com:993/ssl/user=This email address is being protected from spambots. You need JavaScript enabled to view it.}Sent Items

default-saved-msg-folder = {outlook.office365.com:993/ssl/user=This email address is being protected from spambots. You need JavaScript enabled to view it.}Archive

trash-folder = {outlook.office365.com:993/ssl/user=This email address is being protected from spambots. You need JavaScript enabled to view it.}Deleted Items

user-domain = DEPARTMENT.rutgers.edu

If you want to save drafts on the server, set
postponed-folder = {outlook.office365.com:993/ssl/user=This email address is being protected from spambots. You need JavaScript enabled to view it.}Drafts

Note: This will cause alpine to ask you if you want to continue postponed 
message every time you compose a message.

Setting up multiple Thunderbird Identities

If you need help following these steps, please submit a Work Order with "Thunderbird Identities" in the Brief Description field.

In the images that follow, the username and account information of an IT employee was used for demonstration purposes. Please replace these entries with your individual information where appropriate.

This documentation shows how to set up multiple Thunderbird Identities. Another Identity may be useful, for example, when using task-specific departmental addresses like help@ or This email address is being protected from spambots. You need JavaScript enabled to view it.. Perhaps you need to send messages "as" this entity, and you want to route all replies to a shared mailbox instead of your own. Furthermore, you want messages you send with this "alter ego" to be stored in a central, shared Sent folder where other departmental members can see all the messages sent in this fashion. By using a separate Identity, you can maintain this kind of separation between your own account and the task account.

To set this up, follow these steps:

After your supervisor has submitted a Confidential workorder to grant you access to the task account's Inbox and Sent folders, subscribe to the folders.
Next, go to the Tools menu and select Account Settings..

Thunderbird screenshot: Go to Tools at the top of the window and find Account Settings

Click on the Manage Identities.. button

Thunderbird screenshot: Select "Manage Identities"

Click on the Add... button

Thunderbird screenshot: Click "Add" after adding another identity

Enter the information appropriate for this Identity
In this case, we are entering an SAS IT department identity

Thunderbird screenshot" Enter the information for identity

Then click on the Copies & Folders tab
This gets a little interesting. You now need to select where SENT email goes, so it is saved in the correct place -- e.g., the task account's Sent folder instead of your own.
Click on the Other button and select <account name> -> Inbox -> <taskaccount> -> Sent

Thunderbird screenshot: Selecting where "Sent" email get saved to

Then click on Composition & Addressing
Uncheck Compose messages in HTML format
Click on THEN and select start my reply above the quote

Thunderbird screenshot:  Select "start my reply above the quote" and click OK

Now click OK to save all of these settings
It will now show you your list of Identities

Thunderbird screenshot: All identities should be shown

Push OK
Now when you go to Write a new email message, you will be able to select which Identity you want to be from a pop-up menu

TBirdIdentList

You can have several different Identities

Subscribing to shared folders

If you need help following these steps, please submit a Work Order with "Thunderbird Subscriptions" in the Brief Description field.

In the images that follow, the username and account information of an IT employee was used for demonstration purposes. Please replace these entries with your individual information where appropriate.

This document shows how to subscribe to shared folders.

Note to Thunderbird Users:
Before subscribing to a folder that has been shared with you, you must first use the webmail client to "Accept" the share so that it is accessible to your account. Instructions for Accepting a shared folder can be found here.

To subscribe to a shared folder, go to the FILE Menu and select SUBSCRIBE

Thunderbird screenshot: Go to File and down to Subscribe

Select the folders you want to subscribe to. In this example, we are subscribing to Eddie Konczal's SAS-IT-Services
Click the Subscribe button
Then click OK

Thunderbird screenshot: Select the desired folder and click "Subscribe" on the right then "OK" at the bottom

From the Thunderbird main screen, find the name of the shared item you just subcribed to.
Click on that folder to see its contents.

Thunderbird screenshot: Find the folder to see its contents