Desktop & Mobile Systems Support
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Desktop & Mobile Systems Support
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Desktop Software
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File Storage and Sharing
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Printing and Photocopying
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Reporting Tools
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Scanning
Desktop and Mobile Systems Support
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Desktop & Mobile Systems Support
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Desktop Software
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File Storage and Sharing
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Printing and Photocopying
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Reporting Tools
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Scanning
File and Print Services
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Printing and Photocopying
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File Storage and Sharing
I turn on my computer and nothing happens - what do I do now?
- Wait a moment. Try your power button again, pressing firmly on the button.
- Check the power cable coming into the back of the PC from the outlet or power strip. Make certain the cable is firmly seated. Retry the power button.
- Check other devices that may be plugged into the power strip or wall outlet to see if they have power. If so, try swapping the power cable plug for the PC into another outlet you know is working. Try the power button again.
Mac OS Updates
Mac OS 10.15 Catalina update:
Apple released Mac OS 10.15 Catalina earlier this week as a free download from the App Store. SAS IT recommends NOT upgrading to Catalina at this time as we would like to thoroughly test it for a month or two before moving forward with any upgrades.
Some major changes in Catalina include the dropping of support for 32-bit applications. Older 32-bit applications will no longer work if they haven’t been upgraded to 64-bit versions.
Mac OS Updates -
All updates are now automatically installed from the SAS-IT Mac server. To configure your Mac to receive automatic updates, Please contact your departments Unit Computing Manager
Download the latest Mac OS Ricoh drivers for our Ricoh copiers. For OS 10.9-10.14
Download Cisco AMP Antivirius for SAS Macs
LDAP fix- a quick script to reconfigure ldap to work with the University's updated LDAP servers. These will be going live on 6/21/2016
The latest DeployStudio NetBoot set for OS 10.11.2 is available here- DeployStudioRuntimeHD.dmgDownload the dmg and use Apple's Disk Utility program (/Applications/Utilities/Disk Utility) to restore the image to a USB key to create a bootable drive that will connect to our Deploystudio server for Mac OS imaging.
NetBoot Script- Run this to access the NetBoot server across subnets. Mac hardware ranging from old Mac Pros to 2015 Macbook pros have NetBoot images available from macdc.sas.rutgers.edu. If you have Mac hardware that will not boot from this script, email to have an appropriate Netboot set created. Once a Mac is rebooted it will be running the DeployStudio runtime software. Choose "Restore Master on Volume" option to reimage the machine. 2015_iMac_image and MacBook_Pro_2015_pcie support the latest hardware.
Ricoh copiers and some HPs do require printer filters to be installed locally for printing to function. Run this script to install the needed packages- http://sasdeploy.rutgers.edu/mac/ricoh-drivers.zip for 10.8-10.14 and http://sasdeploy.rutgers.edu/mac/ricoh-drivers-10.7.zip for 10.7
LDAP Authentication: This script will configure Macs for authentication through the University's LDAP servers- Rutgers ldap script
Email scripts
addthunderbird v3 script- This is for adding an RU Connect account to Thunderbird. This script will also hide the the users old Zimbra account. If you need to revert to the previous profile, copy prefs.js.bak to prefs.js. In some cases you may need to manually delete the Zimbra smtp server from Outgoing Servers, under Tools, Account Settings.
addexchangeaccount script- This is for adding an RU Connect account to the Mac Mail application. Since Mac Mail is an Exchage client, it will also set up Calendars and Contacts. It does not remove the old Zimbra account which will need to be done manually, under Internet Accounts located in System Preferences.
Mac OS 10 tips PowerPoint slide show- http://sas-it.rutgers.edu/dmdocuments/mac/osx.zip
macOS FileVault Encryption
The School of Arts and Sciences, to consistently bolster our security position and protect University data, will be enabling the FileVault encryption mechanism on macOS machines in your area before November 30th, 2023. The process is handled predominantly through our management tools and requires minimal interaction by our end users to complete the process.
Summary:
- FileVault drive encryption will be enabled on all managed macOS computers on 11/30/2023. (All Windows computers are already encrypted)
- The process requires a logout and login to complete.
- You can contact SAS IT to do this ahead of time via a ticket.
- Please become familiar with the notifications and popups below that will inform you of the changes.
- There will be no impact to performance during the enrollment process or during normal use of your Rutgers machine.
- Find more information on this process, including screenshots here on our website.
Details:
Why: Securing your data is a major consideration for all computers we manage and maintain at the School of Arts and Sciences and a responsibility that must be shared between IT and the Faculty/Staff. A similar initiative was already put into effect to encrypt the drives and data on all Windows computers and we now are ready to implement the built-in, robust solution for MacOS called FileVault. The FileVault service that macOS offers will considerably improve data security of our systems in the event of theft, loss, or improper disposal.
What: Once enabled, FileVault will encrypt the information stored on a Mac so that it cannot be accessed unless a known user login/password is entered.
Who: This is ONLY for MacOS computers on WorkspaceOne, our Management server (which should be installed on all network connected macs)
When: FileVault will be enabled on ALL managed Mac computers on Wednesday November 30, 2023. You may schedule a more convenient time to complete this task in advance of the deadline if you would like by submitting a ticket at https://ithelp.sas.rutgers.edu/
How: The process to enable FileVault on your Rutgers machine is initiated by IT and should not take more than 5 minutes to apply to an internet connected machine. When it does, you should see the following notification in the upper right corner of the screen or in the notification center.
Clicking this notification will log you out of your account and ask you to input your password. If you were not logged into the system, the next time login you will be asked to Enable FileVault with the message below:
This prompt can be ignored once but upon your next logoff, you will be prompted to enable the service to continue to use the machine. After you have authenticated, a new window will appear that provides you with a FileVault recovery key. Please copy down this recovery key for your own records; it will also be saved in our management server automatically if you ever needed it like if you forget your password.
Once back at the login window, you may log back in and continue to use the system as you normally would.
There will be no impact to performance during the enrollment process or during normal use of your Rutgers machine.
If you believe that any machine you use should be exempt from this rollout or you have any questions, please do not hesitate to contact SAS IT so we can discuss the specifics of your situation further and thank you for your help in securing Rutgers machines and data.
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