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Home Rutgers Connect Workshop

Rutgers Connect Workshop Agenda

This workshop will help you learn the important features of the new Rutgers Connect email and calendar system.  Rutgers Connect is a cloud-based office system, including not only email and calendar, but the full Office 365 suite and file storage.

More documentation is available at:

Logging on to Rutgers Connect

  1. Go to http://connect.rutgers.edu/
  2. Login with netid@[yourdomain].rutgers.edu and NetID password

Rutgers Connect Login

Set Time ZonePlease note that while your login is now "netid@[yourdomain].rutgers.edu", your original SAS email address will still work.  Mail sent to that address will be delivered to your new account, and after the migration is complete for your area, your original email address will be your default address.

Setting your time zone

The first time time you log on, you may also be asked to set your time zone.  Select "(UTC-05:00) Eastern Time (US & Canada)", then click Save (see right)

Overview of the Outlook Web App

Once you logon to Rutgers Connect, your email inbox will appear first.  You can navigate to other Office applications by clicking the Application Launcher "waffle" icon in the upper left corner (see below).  The application launcher will show tiles for the following applications available through Office Connect:

Outlook Application Launcher

  • Mail -Takes you to your Mail in Outlook Web App.
  • Calendar - Takes you to your Calendar in Outlook Web App.
  • People - Takes you to your contacts 
  • OneDrive -Takes you to your OneDrive, where your documents can be stored in the Rutgers Connect cloud storage
  • Tasks - Takes you to your list of tasks.
  • Word - Creates a new Word document in the browser window, which is saved automatically to OneDrive
  • Excel - Creates a new Excel workbook in the browser window, which is saved automatically to OneDrive
  • PowerPoint - Creates a new PowerPoint presentation in the browser window, which is saved automatically to OneDrive
  • OneNote - Opens your OneNote notebook in the browser window), which is saved automatically to OneDrive
  • Delve - Takes you to Delve, where you can discover relevant information in Office 365. More information on Delve is available at: https://support.office.com/en-us/article/What-is-Office-Delve-1315665a-c6af-4409-a28d-49f8916878ca
  • Forms - Allows you to create online forms.

 

 

 

Overview of Mail

Your mailbox appears as three "panes":

  • A folder list (see #1 below), with the Search function at the top (see #2 below)
  • An email list (see #3 below), with the Navigation bar at the top (see #4 below)
  • A reading pane, which displays the contents of the currently accessed email (see #5 below)

The application launcher appears to the upper left (see #6 below).

Mail panes keyed

To the upper right are icons for Skype for Business (see #1 below), Notifications (see #2 below), Settings (sometimes referred to as the "sprocket" icon; see #3 below), Help (see #4 below), and your account status (see #5 below).

OWA Icons 

The Navigation bar includes links for operations that can be performed on single or mulitple messages, including the following:

  • New
  • Reply All
  • Delete
  • Archive
  • Mark as Junk or Phishing
  • Sweep
  • Move to
  • Categories
  • ... (for more features)

In the message list, icons appear as you hover over a message that will allow you to perform the following actions:

  1. Delete (see #1 below)
  2. Mark as read (see #2 below)
  3. Flag (see #3 below)
  4. Pin (keep message on top) (see #4 below)

Email icons

The Reply All button that appears to the upper right of the Reading Pane features a dropdown menu that allows you to access additional functions application to the selected message, including:

  • Reply
  • Reply all
  • Forward
  • Reply all by meeting
  • Delete
  • Mark as junk
  • Flag
  • Print
  • and more.

Email retention

Deleted email is recoverable for 60 days from the date of receipt.  Furthermore, deleted emails are retained for 30 days from the date of deletion - unless they are deleted within the first 30 days after receipt, in which case they are retained for the full 60 days from the date of receipt.

If an email is deleted more than 30 days after it was first received, it will be retained for 30 days after the deletion date.  During the retention period, the email can be recovered by a system administrator.

These retention periods apply to both mail you delete manually, and mail deleted by inbox rules.

 Email retention policy

Searching Mail

The Search function is located above the Folder List in Mail.  Enter a search term, then click the magnifying class to the right to search both the title and body of emails (see #1 below).

Alternately, you can click Search People below the search box to search your contacts (see #2 below).

Search

  • A list of messages or contacts will appear; the search term will be highlighted within the results (see #1 below).
  • You can use the options on the left to filter the search results (see #2 below).
  • To clear your search, select the "X" to the right of the search box (see #3 below).

Search Results

Automatic Replies/Vacation Messages

The Rutgers Connect system allows you to set different automatic reply messages to be sent, based on whether the recipient is a Rutgers Connect user (internal) or not (external)

To set up automatic replies:

  1. Click the Settings ("sprocket") icon to the upper right
  2. Click Automatic Replies (see #1 below)
  3. Select the radio button for Send automatic replies (see #2 below)
  4. If automatic replies should only be sent during a specific time period, check the box for Send replies only during this time period (see #3 below).
    • Select the Start time and the End time for automatic replies to be sent (see #4 below).
    • You can optionally check the boxes to block your calendar for the specific period, to automatically decline new invitations during this period, and/or to decline and cancel meetings during the period (see #5 below).
  5. Enter the automatic reply to be sent to internal senders (i.e. people within the Rutgers Connect system) in the text area under Send a reply once to each sender inside my organization with the following message (see #6 below).
  6. To send an automatic reply to external senders (i.e. people ouside the Rutgers Connect system), click the check box for Send automatic reply messages to senders outside my organization (see #7 below).
    • You can further specify whether to send automatic replies only to senders in your Contact list, or to all external senders.
  7. Enter the automatic reply to be sent to external senders (i.e. people within the Rutgers Connect system) in the text area under Send a reply once to each sender outside my organization with the following message (see #8 below).
    NOTE: Students using ScarletMail are considered external senders.
  8. Click OK to the upper left (see #9 below).

Automatic replies

If you did not specify a time period for automatic replies, remember to turn off automatic replies when you are back in the office:

  1. Logon to Rutgers Connect
  2. Click the Settings ("sprocket") icon to the upper right
  3. Click Automatic Replies
  4. Select the radio button for Don't send automatic replies
  5. Click OK to the upper left.

More information on automatic replies is available here: https://rutgers.cpxportal.com/topic/automatic-replies.

Q&A: basic mail features

Additional Mail Features

Sending mail using an alternate address

If you have a personalized Rutgers email address, you may want to use it instead of netid@[yourdomain].rutgers.edu as your outgoing email address.

  1. Go to http://netid.rutgers.edu
    • Click on Manage Email Addresses on the left
  2. Log in with your NetID and Rutgers Password
  3. Verify that the email address you want to send from is listed in the Personalized Email Address section (see #1 below)
  4. In addition to your Default Personalized Address(es), you can create two more Personalized Addresses. If the address you want to use is not listed, delete one of the two optional Personalized Addresses, enter a new alias in one of the available fields before @rutgers.edu, and click Add Personalized Address (see #2 below)

    Manage Email Addresses
  5. Scroll down to the Rutgers Connect Account Information section and choose your preferred email address from the drop down box to the right of "Emails sent from Rutgers Connect will come from" (see #1 below).
  6. Click the Set Primary Address button (see #2 below).
  7. Changes may take up to 2 hours to take effect.

    Select "Send as" email address

from dropdown menu

Once the change has taken effect, the address you selected will be your default "Send As" address.  You can also click the "From" dropdown menu when composing a message, and change the From address to your actual email address (see right):

More information on this topic is available here: https://oit.rutgers.edu/connect/guides/alternate-email-address

Clutter

Clutter is a feature of Rutgers Connect that moves low priority messages out of your Inbox into a folder called "Clutter," which you can then scan for important messages. Clutter observes your email habits to determine which messages you usually ignore. 

Clutter is initially turned off, but it monitors your email habits, and turns itself on after a couple of weeks. This usually causes some email to be moved from your Inbox into the Clutter folder. If you then choose to turn Clutter off, it will remain off.

Please note that Clutter will be replaced by Focused Inbox.  We will provide information about Focused Inbox when this change occurs.  In the meantime, you can turn Clutter off if desired (although the Clutter folder will remain after the feature itself is decomissioned).

To turn Clutter off:

  1. Click the Settings ("sprocket") icon to the upper right
  2. Under "Your app settings" to the lower right, click Mail
  3. Go to Automatic Processing > Clutter (see #1 below)
  4. Clear the check box for Separate items identified as Clutter (see #2 below)
  5. Click "Save" to the upper left (see #3 below)

Disable clutter

Helping Clutter work properly:

  1. If you see a message that was sent to Clutter by mistake, move it from the Clutter folder to your Inbox.
  2. If you see a low priority email in your Inbox, move it to the Clutter folder.

Create new subfolder

More information on Clutter is available here: https://oit.rutgers.edu/faq/what-clutter-and-how-do-i-use-it

Q&A: additional mail features

E-mail rules

Inbox rules

You can create rules in Mail to help organize your mail.  For example, you can create a folder called "Newsletters," and create a rule to move newsletters received from specific email addresses to the Newsletters folder. 

  1. Create a folder where the messages will be stored by right-clicking on your Inbox, or subfolder of the Inbox, in the full folder list (lower left pane), then selecting Create new subfolder (see right)
  2. Click the Settings ("sprocket") icon to the upper right
  3. Under Your app settings to the lower right, click Mail
  4. On the left, go to Mail > Automatic Processing > Inbox and Sweep Rules
  5. Under Inbox rules, click the "+" to create a new rule
  6. Add a name for the rule (e.g. "Email from [name]") (see #1 below)
  7. Select a condition for the filter; for example, to filter email from someone specific, click Select one > It was sent or received > Received from (see #2 below)
    • You can type an email address at the top (after the text 'It was received from...'), or select a contact from your contact list
    • Click Save
  8. You can add additional conditions as needed (see #3 below).
  9. Click the dropdown menu under Do all of the following and select an option; in this case, select Move, copy, or delete (see #4 below)
  10. Select Move the message to folder...
  11. Select the folder where the message should be moved, then click OK.
  12. Click OK at the top (see #5 below)

New Inbox Rule in OWA

Sweep rules

Sweep gives you an easy way to create a rule by selecting a message already in your Inbox.  You can create a rule that will always apply to mail received from the sender of the email. 

Sweep rules can be created more quickly than Inbox rules, but they only apply to the sender of a message, and not other criteria such as subject or other message properties.

To create a Sweep rule based on a message received in your Inbox, follow these steps:

  1. Select the message in your Inbox for which you want to create a Sweep rule (see #1 below)
  2. Click the Sweep link above the message list (see #2 below)
  3. Select the desired option for the sender of the email (see #3 below):
    • Delete all messages from the Inbox folder
    • Delete all messages from the Inbox folder and any future messages
    • Always keep the latest message and delete the rest
    • Always delete messages older than 10 days
  4. Click Sweep (see #4 below)
  5. You will get a Success message notifying you that the rule has been created. You can click View Rules to see the rule and all previously created rules, or click OK to return to the message list.

Sweep

Deleting rules

To delete an Inbox or Sweep rule you have created, follow these steps:

  1. Click the Settings ("sprocket") icon to the upper right
  2. Under Your app settings to the lower right, click Mail
  3. On the left, go to Mail > Automatic Processing > Inbox and Sweep Rules (see #1 below)
  4. Highlight the rule you want to delete (see #2 below)
  5. Click the Trash icon above the list of rules (see #3 below).
  6. Click Save at the top (above Inbox rules; see #4 below)

Sweep rules

new folder in outlookWorking with rules in Outlook

SAS IT Services will now support Outlook as an email client for Rutgers Connect users.  (Installing Outlook will be discussed later).

You can modify Inbox rules (but not Sweep rules) using the Outlook client.  You can also create new rules from within Outlook.

Creating a new rule in Outlook:

    1. Create a folder where the messages will be stored (unless one already exists) by right-clicking on your Inbox, or subfolder of the Inbox, in the full folder list (lower left pane), then selecting New folder... (see right)
    2. In the Outlook client, make sure the Home tab is selected at the top.
    3. Click Rules > Manage Rules and Alerts
    4. Under Email rules, click New Rule:

      Outlook: New Rule

       

    5. Select the desired criteria from the Rules Wizard.  For example, if you want to move messages based on the Subject field, select the option Move messages with specific words in the subject to a folder (see #1 below):
    6. Click Next (see #2 below):

      Outlook Rules Wizard

    7. (Optional) You can add more conditions by checking them in the Select condition(s) list under Step 1 (see #1 below):

      Rules Wizard steps 1 and 2

    8. Under Step 2 (at the bottom of the Rules Wizard; see #2 above), click the underlined text, and enter (or select) the appropriate option.
      • For example, if you selected Move messages with specific words in the subject, click the underlined text "specific words" under Step 2, type the words in the Search Text field, and click Add.  You can add multiple words and/or phrases. When done, click OK.
      • Then, click the underlined text "specified" and select a folder where the messages should be moved. Then click OK.
    9. Click Next
    10. Review the rules, then click Next
    11. If you would like to set any exceptions, select them from the checkbox at the top.  For example, you might always want messages from your supervisor, other colleagues, or anyone within Rutgers to remain in the Inbox, regardless of whether the specified words are in the subject field:

      Outlook Rules Wizard: Exceptions

    12. Click Next
    13. Enter a name for the rule under Step 1 at the top (see #1 below)
    14. (Optional) Under Step 2, check the box for Run this rule now on messages already in "Inbox" (see #2 below)
    15. Click Finish (see #3 below)
    16. Click OK to exit Rules and Alerts.

Outlook: Finish New Rule

Creating a new rule based on an email in Outlook:

This is similar to the Outlook Web Application Sweep feature, although the options differ somewhat.  In Outlook, you have more options for creating rules based on select messages:

  1. Create a folder where the messages will be stored (unless one already exists) by right-clicking on your Inbox, or subfolder of the Inbox, in the full folder list (lower left pane), then selecting New folder...
  2. Select the message in your Inbox for which you want to create a rule (see #1 below)
  3. In the Outlook client, make sure the Home tab is selected at the top (see #2 below).
  4. Click Rules (see #3 below)
  5. To create a simple rule to move messages from the sender to a folder, select Always move messages from... (see #4 below)
    • Select the folder where the sender's messages should be moved
    • Click OK
  6. To create a rule based on other properties of the email, select Create Rule... (see #5 below)
    • Under When I get email with all of the selected conditions, check any boxes that the new rule should operate on
    • Under Do the following, click any actions that should be performed on messages matching the selected criteria
    • Click OK
    • (Optional) Check the box for Run this rule now on messages already in the current folder
    • Click OK

Outlook: New Rule from Email

Deleting an existing rule in Outlook

  1. In the Outlook client, make sure the Home tab is selected at the top.
  2. Click Rules > Manage Rules and Alerts
  3. Highlight the rule you want to delete
  4. Click Delete above the list of rules
  5. Click Yes to confirm you want to delete the rule.
  6. Click OK at the bottom.

Q&A: rules

Calendaring

Using calendars in the Outlook Web App

You can access the calendar by selecting Calendar from the Launcher.  Your personal calendar is considered your primary calendar.

The default view is Week, but you can select from the view options to the upper right to switch to Day, Workweek, or Month (see #1 below).  Additionally, you can use the small calendar to the upper left to navigate into the past or future (see #2 below).

You can view different calendars by clicking on them to the lower left, under Your calendars and Other calendars (see #3 below). Events from the selected calendars are color-coded in the calendar so you can differentiate them (see #4 below).

Calendar overview

You can create new events by clicking New on the Navigation bar at the top (see #5 above).

You can also create your own calendars by clicking Add calendar from the Navigation bar (see #6 above).  You can create a secondary calendar (most common option) or a Holiday calendar, or you can import a calendar from an ICS file, from an Internet location, or from a directory.

After you create a calendar, it will be shown to the left under Your calendars (see #3 above).

Shared Calendars

You can share any of your calendars with other people in the Office Connect system. 

  1. To begin, select the calendar you want to share from the Share menu on the Navigation bar:

    Share a calendar

  2. Under Share with: begin typing the name of the person you would like to share your calendar with, then select the name when it appears in the list (see #1 below).
  3. To the right of the person's name, select the access options they should have (see #2 below).  The options may vary depending on whether you are sharing your primary calendar or a secondary calendar, and whether they are internal or external users:
    • Can view when I'm busy only allows the person to that you have an event at a particular time; no other details are provided.
    • Can view titles and locations allows the person to see the subject and location of your events.
    • Can view all details allows the person to see all the information about events (except Private events) on your calendar.
    • Can edit allows the person to edit your calendar
    • Delegate gives the person permission to send, and respond to, meeting requests on your behalf
  4. Click Share to the right to share the calendar with the selected person (see #3 below).
  5. Click Done to the upper left when done (see #4 below).

Share calendar

More information on sharing calendars is available here: https://rutgers.cpxportal.com/topic/share-your-calendar/.

Checking availability

When you are inviting someone to a meeting on your calendar, you can check their availability as follows:

  1. Select Calendar from the Launcher.
  2. Click New on the Navigation bar to create a new event.
  3. Type the person's name in the "Add people" field (under People to the upper right; see #1 below)
  4. Select the person's name from the list
  5. Click the Scheduling Assistant above the "Add people" field (see #2 below)
  6. The Scheduling Assistant will show your calendar side by side with the invitee's calendar, and show you when the invitee is busy or free.
  7. You can navigate backward and forward using the arrows to the left of the date at the top to find a date and time when both of you are free.
  8. Once you find a time that works for everyone, click the time frame in the calendar view, and click OK to the upper left.
  9. The meeting will be scheduled for the selected time.
  10. Enter the remaining details for the event
  11. Click Send at the top to send the invitation (see #3 below).

Invite people

Resource calendars

Resource calendars are shared accounts such as rooms, projectors or e-mail addresses (such as This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.) that multiple people can access.  If you have permissions to resource calendars, you can log into them to view their schedule as follows:

  1. Log into http://connect.rutgers.edu
  2. Click on your icon to the upper right and select Open another mailbox
  3. Enter the full email address of the resource you want to access, then click Open
  4. A new tab will open for the Mail of the resource. You can use the launcher in the top left to switch to the resource's Calendar or other apps.

Scheduling a meeting room for an event

Meeting rooms are shared resources that are selected from the Location field as follows:

  1. When scheduling an event, click Add Room
  2. A list of available rooms will appear, along with its free or busy status
  3. Click on the room where you would like to schedule the event
  4. If the room is not free during the original meeting time, you can click the Scheduling Assistant to see when it is available

More information on resource calendars is available here:
https://oit.rutgers.edu/connect/guides/using-shared-mailboxes-and-calendars
.

 

Using Calendars in Outlook

Outlook: Select CalendarTo switch to the Calendar in Outlook, click the Calendar icon to the lower left of the Outlook window (see right):

Your calendars appear to the left under My Calendars.  You can click the check box for each calendar you want to display.

Overlaying calendars in Outlook

When you display a calendar, it will show it side-by-side with other calendars.  If you prefer to view a single calendar with a color-coded list of events by calendar, you can do the following:

  1. Right-click on the second checked calendar.  
  2. Click OverlayOutlook: Share Calendar
  3. Repeat this process for the remaining checked calendars.

Sharing calendars in Outlook

  1. Under My Calendars, right-click on the calendar you would like to share (see #1 at right).
  2. Click Share and select Share Calendar (see #2 at right).
  3. Click the To button (see #1 below).
  4. You can search for the person by name, or select the person from the Address Book (see #2 below).
  5. When you find the person, select their name, then click To, then OK (see #3 below).
  6. To set their permission level, select the appropriate option from the Details dropdown menu (see #4 below).  NOTE: For a secondary calendar, instead of a Details dropdown menu, you may see a single checkbox for "Recipient can add, edit, and delete items in this calendar."
  7. Click Send (see #5 below).
  8. The people you shared your calendar with will receive emails, containing links they will need to click to accept the share.

Outlook: Sharing a Calendar

Scheduling events in Outlook

  1. Click New Appointment to the upper left of the Navigation bar to create a new event.
  2. Click Invite Attendees at the top
  3. You can type the persons name in the To field, or click To to search for someone
  4. As you find people to invite, select their name and click Required, Optional, or Resources (for rooms and other shared resources) to add them. (Note: select multiple rooms in case one is unavailable)
    NOTE: Recipients of meeting invitations will be able to see whether they are considered Required or Optional.
  5. Click OK when done adding names.
  6. Click the Scheduling Assistant at the top
  7. The Scheduling Assistant will show your calendar side by side with the invitee's calendars, and show you when the invitee is busy or free.
  8. If you invited one or more rooms as Resources, you can use the Room Finder on the right to find a time when one or more of the selected rooms are available.
  9. Once you find a time that works for everyone, click the time frame in the calendar view, and click Appointment at the top
  10. Enter the remaining details for the event
  11. Click Send to the left to schedule the meeting.

Q&A: Calendars

Mail Clients

If you prefer to use software such as Mozilla Thunderbird or Apple Mail, you can use them to read your Rutgers Connect email.  You can submit a workorder to have our IT staff configure your email software, or you can refer to the following documentation. Please note that some restrictions apply on how you can connect to mail from mobile devices (see Mobile Device Management below).

Outlook

SAS IT Services will now support Outlook as an email client for Rutgers Connect users.  Our staff can configure Outlook for you, or you can refer to the documentation below:

Using mail clients vs. using the web client

It is up to you whether to use the Outlook Web App or an email client such as Outlook, Thunderbird, or Mac Mail.  One advantage of the Outlook Web App is that you can use it on any browser or device simply by visiting http://connect.rutgers.edu. Furthermore, there are some features that are only accessible through the Outlook Web App, such as:

  • Sweep
  • Managing Clutter
  • Direct access to all Office components through the Application Launcher

Mobile Device Management

University policy requires that Rutgers information be protected on mobile devices. When connecting to Rutgers Connect with a mobile device, users will be required to agree to a mobile management policy. Users without Protected Health Information (PHI) will only be required to have a simple pin on their device and agree to allow for a phone wipe. (Phone wipes will only be performed at the request of the user). Users with PHI information are required to use a stronger password, have their device encrypted, and agree to allow for a device wipe in the event of 10 failed login attempts or request of the user.

This policy protects against the loss or theft of a device that contains Rutgers information and applies to both University owned and personal devices. Users who aren't willing to agree to a mobile management policy can use the Outlook Web Access mobile web page to access Rutgers Connect. No mobile management policy is required when accessing information using OWA.

More information on the Mobile Device Management Policy can be found here: https://oit.rutgers.edu/connect/using/mdm-policy

Q&A: Mail clients

Connected Accounts

Connected accounts are email accounts that have been integrated into your Rutgers Connect account.  Once an account is connected, your email and calendar events from that account will be accessible through your Rutgers Connect account.  Once your account has been connected, you should verify that either the Rutgers Connect transition team or SAS IT Services has set up forwarding to your Rutgers Connect account.

As part of the migration to Rutgers Connect, the transition team will connect your primary Rutgers email account to Rutgers Connect. 

You can get more information about the migration here: http://www.sas.rutgers.edu/cms/sasit/documentation/rutgers-connect.

In addition, forwarding will be set up for your other Rutgers email accounts, whether they be on RCI, Eden, Andromeda, ScarletMail, etc.  However, email previously sent to those addresses will not be automatically moved over to Rutgers Connect.  For assistance moving email to Rutgers Connect from a secondary address, you can request assistance from SAS IT Services through our work order system at http://sas-it.rutgers.edu/submit-a-workorder, or refer to the documentation at:

https://oit.rutgers.edu/connect/guides/importing-mail-rutgers-connect

OneDrive

OneDrive is your cloud-based online storage.  It should be used as a supplement to your existing server storage, not as a replacement for it. The advantage of using OneDrive is that you can use it to share documents with other people, instead of sending them attachments.  However, since they will then be able to modify the document, you should keep an original copy on your existing server storage in case unwanted changes are made. 

All users are allocated 1 TB for OneDrive storage.

There are some important things to consider when using OneDrive:

  • There is a 20,000 file limit.  Don't use OneDrive to back up all the files on your hard drive.
  • The individual file size limit is 10 GB.
  • People who share documents with you on a workgroup drive will not have the same permissions for OneDrive.
  • OneDrive is a better way to share files than sending attachments, since it will reduce quota usage for both you and the recipients of the documents. (Mailbox quotas are 50 GB).
  • If you share documents on OneDrive, then leave Rutgers, those documents are deleted after 30 days.
  • Backups of OneDrive files are made by Microsoft, not SAS IT Services.  Therefore, it may not always be possible to restore documents deleted from OneDrive.  This is another reason why you should not store the only copy of a document on OneDrive.

Final Q&A

Helpful links:

What Is and Isn’t Migrated:
https://oit.rutgers.edu/sites/default/files/connect/CPX-What_Is_Migrated_with_MigrationWhiz.pdf

Why can't I find someone in the "Search Directory" feature?
https://oit.rutgers.edu/faq/why-cant-i-find-someone-search-directory-feature-owa-when-entering-address

Can I use Rutgers Connect to read an account on a different email service?
https://oit.rutgers.edu/faq/can-i-use-rutgers-connect-read-account-different-email-service

Accessing shared accounts in Thunderbird:
http://sas-it.rutgers.edu/documentation/rutgers-connect/131-email-client-configuration/441-accessing-shared-accounts-in-thunderbird

Upcoming sessions:

http://sas-it.rutgers.edu/rutgers-connect-information-sessions/

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